Itil Specialist

6 days ago


Crawley, United Kingdom Proactive Appointments Full time

**ITIL Specialist**

Hybrid - Inside IR35

Our client, who are a global organisation have an opportunity for an ITIL Specialist to join on an initial 3 month contract basis. The ITIL Specialist is responsible for the ongoing service improvement activities within the service delivery lifecycle andlooks for opportunities to improve the performance of services to deliver enhanced value to the business.

**Skills required**:

- Define, design, and implement a Service Performance Management Framework to enable the consistent measurement of team and service effectiveness
- Create and report on performance metrics for service delivery to identify areas requiring improvement
- Monitor practices and processes to guide the implementation of compliance and improvement strategies
- Utilise available information, metrics and evaluations to develop recommendations for change
- Provide input on internal processes to assist with service improvement initiatives
- Lead quality process assessments to identify areas of opportunity for quality improvement.
- Own and Manage Service Monitoring platforms within the organisation
- Working in an Application Management or related position, supporting a complex customer base
- Processes and procedures based on the ITIL Framework (Incident, Problem, Change, etc.)
- Contributing to the improvement of service processes and customer satisfaction
- ITIL Foundation in IT Service Management (required)
- ITIL Practitioner in IT Service Management (preferred)

**ITIL Specialist**

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation



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