SME - Collaboration / M365 Specialist

Key Responsibilities

• It is essential for the staff to have a clear and crisp understanding of RSM's business, culture, and technology landscape.
• Manage and optimize Microsoft 365 and Azure environments, focusing on automation, Azure AD, SSO, and ADFS integration. Ensure seamless identity management and secure access across cloud platforms.
• Exchange & Office 365: Administer Microsoft Exchange (2010/2013/2016/2019) and Office 365, ensuring their optimal performance and reliability.
• Email Gateways & Load Balancers: Manage email gateways (IronPort, Proofpoint, EOP) and Exchange load balancers (NLB, WNLB, Clustering).
• Mail Flow & Message Tracking: Manage SPF, DKIM, DAG, patch management, and troubleshoot message flow.
• Disaster Recovery (DR): Collaborate on DR planning and document architecture and failover strategies.
• UCC Services: Manage Microsoft Teams, OneDrive, SharePoint, and other collaboration services.
• End-User Support: Offer support for Outlook, Teams, OneDrive, BOX sync, and email archiving.
• PowerShell: Utilize PowerShell for automation and system troubleshooting across the UCC infrastructure.
• DC Oncall support:
  Ability to reach either the Crawley or Croydon data centre within 45 minutes to address on any high priority issues / or any urgent critical IT requirement. Provide 24/7 on-call support (On rotation basis) for data centre operations. On-Call & Overtime pay is applicable to meet the Business & IT needs of the client.

Required Skills

• Proven, hands-on experience in M365, Azure, and Automation initiatives, ensuring seamless integration across multi-tenant environments. Leads identity management solutions, overseeing Azure SSO, ADFS, and Active Directory (AD) configurations to strengthen security and access controls.
• Manages distribution lists (DLs), multi-tenant synchronization, and identity lifecycle processes to facilitate seamless collaboration and security across hybrid environments. Implements automation frameworks using PowerShell and cloud-native tools to enhance infrastructure provisioning and operational efficiency.
• Leads technical troubleshooting, providing rapid problem-solving expertise in VPN/remote connectivity, DirectAccess, and secure authentication protocols. Ensures resilient network access solutions while maintaining compliance with industry standards.
• Active Directory & Group Policy: Strong understanding and management of Active Directory and Group Policy.
• Systems Management Tools: Experience with MECM (SCCM), WSUS, and Intune for endpoint management.
• VPN/Remote Connectivity: Knowledge of Direct Access or other VPN systems.
• SSO & ADFS: Expertise in configuring ADFS and SSO systems for seamless authentication.
• Messaging & UCC: Hands-on experience with Microsoft Exchange, Office 365, Microsoft Teams, SharePoint, and OneDrive.
• PowerShell: Advanced scripting skills to automate tasks and optimize systems.
• DC Oncall support:
  Ability to reach either the Crawley or Croydon data centre within 45 minutes to address on any high priority issues / or any urgent critical IT requirement. Provide 24/7 on-call support (On rotation basis) for data centre operations. On-Call & Overtime pay is applicable to meet the Business & IT needs of the client.

Desired Skills, are added advantage:

• Should possess & demonstrate working knowledge on Client's Business applications & IT portfolio, and should have understanding on SCSM ticketing tool
• Understanding of Agile or hybrid delivery models.
• Familiarity with ITIL-based service operations and change management processes.
• Experience with project management, stakeholder engagement, or vendor oversight.