Order Management Assistant

2 weeks ago

Bromsgrove, United Kingdom Go-To Outsourcing Full time

**Job Title**

**Job Title**: Order Management Administration Assistant (UK based - Midlands)

**The Role**

**Reports to**: Order Management Manager

**Goals and Objectives**:

- Improve the updating of daily information and associated changes on both Sage & AS400 in relation to changed delivery dates.
- Improve the functionality with the existing team by being converse with both brands.
- Grow customer & supplier relations throughout a contract.
- Help increase the speed of the order entry process.
- Help deliver the best possible customer care for all aspects of an order.

**Responsibilities**:

- Take ownership of your own roles and responsibilities with decisive decision making.
- Liaise with the factories, technical, contracts and Pre-Sales teams when required.
- Offer assistance to any team member that requires support.
- Provide ongoing customer support throughout the ordering and delivery procedures.
- Collaborate and issue problematic issues to the management team.
- Most importantly be dynamic and think outside of the box and have the ability to develop a solution to help deliver and overcome project challenges.
- Undertake issuing of delivery and pre-commissioning instructions to the relevant factories / departments.
- Thoroughly go through all salesmen’s handover documents prior to commencing the order entry process
- Learn the IT ordering systems used for the brands - AS400 & Sage for order entering and invoicing.
- Issuing of order acknowledgments, finished commissioning sheets and customer satisfaction surveys.

**Qualifications/ Experience/Knowledge**:

- Experience of managing your own time and customers, setting daily targets and monitoring progress.
- Good computer skills (excel / word documents)
- Experience of working within a fast moving and dynamic environment
- UK Driving Licence

**Personal Qualities and Behaviours**:

- Good verbal & written communication mannerisms to professionally liaise with all internal staff and customers.
- Good
- Self-motivated, Target & objective focused
- Time management and organisational skills
- Works well under pressure
- Strategic & time planning
- Flexibility and adaptability with workload commitments
- Enthusiastic and positive outlook
- Working within an expanded team supporting other departments for overall benefit of the business
- Commitment to customer service excellence
- Team Player

**Salary**: £17,000.00-£23,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bromsgrove, Worcestershire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (preferred)

Work Location: One location

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