Client Service Administrator

**Client Service Administrator (Employee Benefits) - MMB (Mercer) - Glasgow - Hybrid**

Are you passionate about your clients and have Administration experience within the Financial Services?

Are you interested in working for a world-class organisation, working with a variety of clients?

We are recruiting an Employee Benefits Administrator to join our Glasgow Team. This part of the business is responsible for advising corporate clients on all aspects of the insured benefits relating to Pensions, Group Income Protection, Group Life Assurance and Critical Illness.

**About: MMB**
- Mercer Marsh Benefits(MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits.
- MMB is a global leader in the health and benefits marketplace. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

**What can you expect?**

You will work in a busy office environment and will build / maintain administration of a portfolio of clients, supporting Consultants and liaising with Insurers.

**What’s in it for you?**
- Challenging yet friendly and diverse work environment
- Exposure to a wide range of clients ensuring a varied work load
- 25 days holiday with the option to buy/sell 5 days additional leave
- Highly competitive benefits package including pension scheme, private medical insurance, income protection with the ability to further tailor it to suit your individual needs with options including discounted gym memberships, travel insurance, childcare and retail vouchers and much more

**We will count on you to**:

- Support the consulting team in gathering, organizing, entering and analysing data to be used for various client projects.
- Follows up with clients or existing vendors regarding missing or inaccurate information.
- Gathers benchmarking utilization or rate data from the vendors via a Request for Proposal (RFP) and summarizes the responses for presentation to the client by team members.
- Collect design data from the client and current vendors needed for analysing the impact of a client’s consolidation and/or marketing of its group risk plans.
- Work typically involves organizing plan design details and costs for further analysis by the team.
- Checking data for reasonableness and following up where necessary.
- Develop a basic understanding of vendor/carrier markets, basic underwriting and financial skills, products, services and technical tools, and intranet resources through participation in training courses, online learning, and learning from more experienced colleagues.
- Assists in the preparation of client presentations.
- Develop charts in Excel to summarize data for use in PowerPoint. Draft presentation is reviewed by more senior team members before final presentation to the client.
- Ensure all client files have the most recent correspondence and client information.

**What you need to have**:

- Strong background in Administration within Employee Benefits, Group Risk, Insurance or banking
- Experience of Managing a portfolio of Clients and queries
- Excellent working knowledge of Microsoft Office suite
- Confident with numbers
- Hold strong Client relationship skills
- Excellent time management and planning/organisational skills
- The ability to work to deadlines

**What makes you stand out?**
- CII qualifications

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

hybrid