Client Services Administrator Analyst

Company:MercerDescription:We are seeking a talented individual to join Mercer Marsh Benefits in Glasgow. This is a hybrid role that has a requirement of working at least four days a week in the office.The role: Client Services AdministratorWe are recruiting a Client Service Administrator to join our Glasgow team. This part of the business is responsible for advising corporate clients on all aspects of the insured benefits relating to Pensions Group Income Protection Group Life Assurance and Critical Illness.Within your role you will deliver superior analytical and consulting support to consulting teams and clients in a timely manner in line with MMBs target operating model as well as providing technical support to clients and colleagues.We will rely on you to:Have ongoing communication with clients colleagues and providersAccurate and timely completion and maintenance of MMBs systems to achieve set targetsOwnership of delivery of tasks and proactively manage own workloadPartner with internal/ external stakeholders to achieve best service for clientsDealing with client and member queries (verbal and written) with support as appropriate in line with service level agreements to ensure timely client deliverySupport revenue reporting activity as appropriateManage client relationships to support retention & growthWhat you need to have: A background in Administration in a customer focused roleExcellent working knowledge of Microsoft Office suiteProven ability to work on own and as a team player establishing good rapport with clients and colleaguesExcellent time management and planning/organisational skills ability to work to deadlinesWhat makes you stand out:Previous Employee Benefits or Financial Services based experienceWhy join our team:We help you be your best through professional development opportunities interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.#hybridMercer a business of Marsh McLennan (NYSE: MMC) is a global leader in helping clients realize their investment objectives shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background civil partnership status disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments please contact us at Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.Required Experience:IC Key Skills Fashion Retail,CSS,HTML,Banking & Finance,Health And Safety Management Employment Type : Full-Time Experience: years Vacancy: 1