Senior Customer Oversight Officer

7 days ago


London, United Kingdom Tokio Marine Kiln Insurance Services Limited Full time

Responsibilities in the role include working closely with the Conduct Oversight Lead in establishing and maintaining a robust Conduct framework (including the oversight of corresponding policies and procedures) which allows TMK to comply with FCA, PRA and Lloyd’s requirements as well as regulators overseas in territories where TMK operates. They will produce conduct related MI and analysis to identify themes and trends for management, PUGC, RCCC and Board as appropriate. They will also maintain up-to-date knowledge of conduct risk and complaints requirements, industry best practice and developments, sharing knowledge as appropriate both within the Customer Oversight Team and more widely to ensure compliance of all regulatory and governance responsibilities are maintained.



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