Senior Customer Compliance Oversight Officer

Senior Customer Oversight OfficerAbout RailsrIn May 2025 Equals Money and Railsr two established fintech innovators with complementary strengths came together. This strategic merger unites Equals proven expertise in currency and payments with Railsrs powerful embedded finance and card-issuing technology. Together weve created a next-generation financial services platform with the scale infrastructure and agility to serve customers across industries and borders.Backed by regulated infrastructure and advanced payments technology were delivering seamless scalable solutions with the personal service and trusted experience our customers rely onThe OpportunityThis is an exciting opportunity to join our growing Customer Onboarding and Oversight Team. We are looking for experienced individuals to help us manage our current portfolio of live customers and support our mission to continually enhance our oversight and monitoring processes for our UK customers.Your Responsibilities:Working in a small team with a junior colleague conduct monitoring and oversight activities on a portfolio of Agent/Distributors providing assurance that controls are operating effectively while contractual and regulatory requirements are being met.Provide clear and concise reports on your findings and escalate risks appropriately.Align with the Head of Oversight on the Supervision tasks in relation to different levels of review or action plans prepared for Agents/Distributors depending on the risk level.Using your knowledge and relationship with the client provide recommendations that are pragmatic and address the root causes of the underlying issues identified .Assist in ensuring Railsr remains in line with regulations with every customer it supports.Responsible for completing internal investigations as directed by the Customer Due Diligence Manager the MLRO or Chief Risk and Compliance Officer; ensuring they are dealt with diligently fairly and consistently providing accurate and full detail to allow management to fully consider the matter and make informed decisions.Keeping abreast of legal regulatory statutory and internal requirements as well as compliance control techniques (incident management etc) and horizon scanning and pass on this information to your clientsTake the lead to ensure Compliance and Quality Assurance Frameworks are updated to reflect any changes to contracts guidance or as part of compliance monitoring and/or external audit findings and improvement activities.Take responsibility for the improvement of existing Onboarding and Due Diligence processes to mitigate future risk.Evaluate the design operational effectiveness and efficiency of processes internal control systems and risk management activities.Act as the compliance relationship point for your portfolio of clients.Lead in presenting any requested control changes restrictions of other oversight related matters concerning your clients to the Customer Committee as required.Lead mentor and assist the junior members of the team to fulfil their work and personal objectives.Your ProfileAttitude & BehavioursYou have strong leadership skills and are passionate about sharing your knowledge to others.You have great interpersonal skills and are able to quickly build strong relationships with clientsYou are able to work autonomously researching and gaining an understanding of new areas.Ability to interpret audit findings and communicate them in an effective manner to facilitate remediation where required.You have the ability to influence stakeholders to agree and drive actions to completion.Strong analytical mindset that can be applied to the effective use of MI tools and the subsequent interpretation of data and problem solving.You understand different ways of working / processes and the curiosity to challenge and improve ways of working.You are able to work effectively in a fast-paced environment and multitask.Skills & ExperienceExperience in managing direct reports including remote workers.Experience of working within a dynamic Compliance Audit and Quality Assurance/Control function within a regulated environment.Understanding of UK regulations covering EMI agents anti-money laundering fraudterrorist financing conduct consumer duty and governance.Broad experience of compliance and/or audit including risk based methodologies risk assessment riskmanagement controls control effectiveness and industry good practice.Excellent working knowledge of FCA and KYB/KYC requirements.Experience in planning and implementing compliance and/or audit action plans.What we can offer you:Purpose - Help make amazing embedded finance experiences accessible to everyone and transform global financial services.Career - Build your career in an innovative adventurous and inclusive environment where everyone has the opportunity to make a difference and develop their skills.Reward - Competitive remuneration package with generous benefits and the potential to be rewarded with equity.People - Work with talented passionate and supportive people from all over the world in a flexible hybrid environment with trust and mutual respect at its heart.Our ValuesThe environment at Railsr is fast-paced exciting and dynamic underpinned by a clear set of values that drive a healthy and successful culture.Ambition - for our company colleagues and ourselves and the freedom and expectation to own it.Trust - which we give freely and expect in return.Curiosity - with our minds open to fresh thinking in the constant pursuit of improvement.Customer Obsession - ensuring that everything we do is with the customer in mind we succeed when they succeed.If you are eager to join a fast-paced collaborative and inclusive company and contribute to shaping its future this is the role for you to make a difference.Diversity Inclusion & BelongingWe are proud of how well our diverse mix of people collaborate and are fully committed to continuing to make diversity equity and inclusion part of everything we do. Railsr is an equal opportunities employer and we actively encourage all applications particularly those from under-represented groups.Please let us know if there is any support we can provide to ensure Railsrs recruitment process is fully accessible to you. You can contact us on to discuss specific requirements.Required Experience:Senior IC Key Skills Compliance Management,Risk Management,Financial Services,PCI,Banking,Cost Accounting Standards,Quality Systems,Research Experience,NIST Standards,Securities Law,SOX,ISO 27000 Employment Type : Full-Time Experience: years Vacancy: 1