Client Support Executive
1 day ago
Client Support Executive
Alton
Who we are?
Jisp is an award-winning tech company that delivers best-in-class mobile marketing, shopping, and payment solutions. This is an exciting time to join the team as we begin the delivery of our ambitious new strategy.
What we are looking for
We are looking for somebody with excellent customer service and interpersonal skills to join our friendly and close-knit Client Support Team.
Ideally, you will have previous experience within a customer-facing or support role as you will be the main contact for several clients.
Whether you’re providing information about a new feature, helping our clients with their social media content, or trying to help resolve an issue the ability to relay information clearly and concisely will be a key part of your success.
What you will do
- Develop trusted client relationships
- Handle complex or difficult issues to achieve prompt resolution
- Provide clients with product advice & guidance
- Ensure the timely & successful delivery of our solutions according to client needs & objectives
- Collaborate with various teams within Jisp to identify & grow opportunities
- Contribute to the attainment of internal & external KPI & SLA compliance
What you need
- Excellent customer service experience
- Strong interpersonal skills
- Solid organisational skills
- Familiar with CRM & data-based systems
- Strong working knowledge of Microsoft Office
- Excellent written verbal, presentation & communication skills
**Benefits**:
- Training
- Free office drinks/fruit
- Discretionary annual bonus
- Company share scheme
- Pension scheme
- Annual Leave: 32 days per annum, includes public holidays. Plus 2 company days
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00 per year
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