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General Hotel Assistant

2 weeks ago


Great Yarmouth, United Kingdom FRITTON LAKE Full time

**Job description**

Fritton Lake is a private club set in within 1,000 acres of rewilded East of England. Part of the Somerleyton Estate and its beautiful gardens. Our members and guests are central to what we do and we ensure their time spent with us is at the forefront every day.

**Job Summary**

**Responsibilities**
- Welcome guests upon arrival and assist with the check-in process, ensuring a smooth and efficient experience.
- Respond promptly to guest inquiries and requests, providing information about hotel services, local attractions, and amenities.
- Handle phone calls with professionalism, demonstrating excellent phone etiquette while addressing guest needs.
- Assist in resolving any guest complaints or issues in a timely and courteous manner.
- Support housekeeping and maintenance teams by coordinating room readiness and reporting any maintenance concerns.
- Maintain accurate records of guest interactions and transactions in the hotel management system.
- Collaborate with other hotel staff to ensure seamless operations across departments.
- Promote hotel services and amenities to enhance the overall guest experience.
- Support Front of house during service times including bar work on various locations across site.
- Managing the guest experience in the club to assist with watersport activities, grass sports, kids clubs, gym facilities.

**Qualifications**
- Previous experience in hospitality or customer service is preferred but not essential.
- Multilingual or bilingual skills are highly desirable, enabling effective communication with diverse guests.
- Strong interpersonal skills with the ability to engage positively with guests and colleagues alike.
- Excellent organisational skills and attention to detail to manage multiple tasks effectively.
- A proactive attitude towards problem-solving and a commitment to providing exceptional guest services.
- Familiarity with hotel management software is an advantage but not mandatory.

**Job Types**: Full-time, Zero hours contract

Pay: Up to £30,476.00 per year

Additional pay:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

**Benefits**:

- Company pension
- Discounted or free food
- Free parking
- Gym membership
- On-site gym
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Flexitime
- Holidays
- Night shift
- Overtime
- Weekend availability

Licence/Certification:

- Driving Licence (required)

Work Location: In person