Service Coordinator

1 week ago

Halifax, United Kingdom Office Angels Full time

**Role:?**?Service Coordinator??

**Location**:??Halifax - Home and Office working - minimum of 2 days in the office per week, however you will require to be in the office full time to complete the training (4-6 weeks)

**Salary:??**?up to £21,000 per annum

**Hours: ?**?Monday to Thursday 8.15am - 5pm, Friday 8.30-4pm?(50 minutes for lunch)

**Start date**:?ASAP?

**Benefits**: Free onsite parking, BUPA Cash Plan Scheme, company sick pay, 26 days annual leave rising to 28 (+ Book Your Birthday Off Work), pension, Employee Assistance Programme, Bike2Work, Staff discount Family and Friends.
- Successfully manage accounts through processes and ensuring customer expectations are met and exceeded.?
- Scheduling/Allocating service and maintenance workload for service engineers??
- Ensuring?work documentation is produced in a timely manner allowing accurate service and invoicing?
- Ensure all job briefs are taken accurately from customers and successfully communicated to other team members?
- Investigating?customer complaints and?providing customers with updates???
- Authorising?and signing?off customers credits when required?
- Maintaining?thorough and accurate adjustments all stock levels for the external service centres???
- Financial understanding of the revenue throughout the service team through workload,?pricing?and percentage margins?
- Liaison with all internal customers & departments?
- Internal & external reporting, as required?
- Management and organisation of own and shared sales inboxes?
- Managing own?correspondents with external & internal customers?
- Supporting?wider?team through cross training and covering other processes during absences and holiday as requested by managers and team leaders?

**Experience?**
- Previous customer service experience necessary?
- Ability to work independently and part of a team?
- Excellent communication skills both verbal and written?
- Ability to build strong working relationships both in and outside the organisation?
- Ability to adapt procedures to a new and more effective way of working?
- Computer literate/keyboard skills?

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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