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Veterinary Receptionist
2 weeks ago
**Opening January 2026 - Our New 24/7 Hospital in Stockton-on-Tees**
We're proud to bring round-the-clock care to the Teesside area, offering accessible and affordable veterinary care ensuring pets receive the care they need—whenever they need it.
Are you an enthusiastic advocate for animals, driven by the desire to contribute to our overarching goal of ensuring every pet has access to affordable treatment? We're currently seeking a dynamic Receptionist to become an integral part of our team at our new Teesside Hospital.
As a Community Interest Company (CIC) and a non-profit organisation, our unwavering commitment prioritises the well-being of patients and their owners over profit. Join us in making a positive impact in the world of pet care.
**Our new hospital is set to feature 9 spacious consulting rooms, 3 fully equipped operating theatres, a diagnostic suite, digital X-ray, a dedicated dental suite, and an isolation unit. We also provide separate cat and dog wards for low-stress patient care, along with a central prep area to support efficient clinical workflow. Designed to deliver first opinion, referral, and out-of-hours care, our facility brings high-quality veterinary services to pets in the surrounding community.**
**Why You Matter**
Our Receptionists are an important link between the clinical and non-clinical needs of our surgery’s operation. Supported by the management team onsite, you will help shape our primary aim of providing access for sick pets to access our services.
Assisting our clients with appointments, diary management and finance including debt and insurance will be the main duties of this role. Your supportive collaboration with the clinical teams will be paramount to ensure they have everything they need to provide compassionate care to those relying on our services.
**Areas of Responsibility**
- Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
- Answering telephone calls/queries from clients
- Handling medication prepared by the veterinary surgeon and handing to clients
- Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
- Dealing with stressed or upset clients and connecting them to the appropriate teams where required
- Taking payments, registering new clients and addressing client concerns
- Organisation and restocking of the practice where required
- Complying with all health and safety procedures
- Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times
If you possess an impressive understanding of the pressures faced by medical teams, along with empathy, exceptional organisation and effective communication skills, you might be the perfect fit for our team.
Experience of working on a medical or veterinary reception is desirable, but it is not essential, as we value passion, dedication, and a commitment to our cause. We are especially looking for people who have worked with clients in stressful situations. Taking your pet to the vet when they are sick is very difficult, and sometimes our clients have to say goodbye to a pet they consider to be a family member. Empathy, understanding and communicating is therefore especially important and we will probably ask you at your interview about times when you have had to face similar situations.
**Job Particulars**
- **Contract**: 35 hours per week
- **Pattern**: 4 on 4 off
- **Hours**: Early shift: 7.45-18.15, Late shift: 13.30-0.00.
- **Annual Leave**: 5.6 weeks including bank holidays
This is an exciting opportunity for someone who enjoys variety, teamwork, and playing a vital role in supporting both clients and clinical staff in a busy, compassionate hospital environment.
