End User Computing Team Leader

As the world leader in metal packaging technology, Crown designs and manufactures a wide range of innovative and sustainable metal packaging solutions. Our customers are some of the world’s largest and most-respected companies.

**About this opportunity**:
**_ Build your professional potential with us _**

We are looking for an End User Computing Team Leader to work within our European Information Support System.

The position of End User Computing Team Leader is Primarily responsible for providing, developing and maintaining secure, reliable and performant End User Computing and Printing solutions to meet the needs of the European Divisions users. This role is also responsible for effectively managing and optimising the IT hardware and software assets in the European Division.

**Main Responsibilities**:

- To ensure that investigation and response to end users’ computing and printing related incidents and requests are performed quickly, efficiently and diligently with a focus on Continual Service Improvement.
- Co-ordinate the effective and efficient operational support of all third party and internally managed End User Computing and Printing solutions.
- Liaise with Business units and corporate functions to ensure that end users’ computing and printing solutions address current and future business requirements.
- Lead the definition & delivery of a secure, reliable and performant End User Computing and Printing strategy that meets the current and future needs of the organisation whilst effectively managing costs.
- Identify, determine feasibility and implement technologies and trends that could help improve Crown Europe’s End User Computing and Printing solutions and standards.
- Define, maintain and constantly improve all End User Computing and Printing standards to be used in the European Division.
- Meet governance and audit requirements and ensure compliance with all necessary End User Computing and Printing related regulations, local legislations and licensing compliance.
- Ensure that all End User Computing and Printing solutions comply with cyber security policies and frameworks so they remain secure and minimise the risk of cyber attacks.
- Document End User Computing and Printing solutions and standards and keep all End User Computing and Printing related documentation up-to-date.
- Provide training and materials to aide end users in the adoption and optimal use of their Computing and Printing technologies and investments.
- Perform regular End User Computing and Printing testing and baselining to ensure that the needs of the end users and IT systems are met and continuously improved.
- Develop skills and knowledge within the rest of the assets and End User Computing team.
- Provide day to day management of the team members in the assets and End User Computing team, ensuring they are happy, motivated and perform to their highest potential.

**Job Requirements**:
In order to succeed in this role, you will have the following skills and attributes:

- IS background with at least 5 years’ working with a Microsoft based IS infrastructure
- Detailed knowledge of End User Computing technologies, solutions, procedures and processes
- Strong understanding of licensing and asset management
- A history of developing and implementing new End User Computing solutions
- Understanding of IT within a manufacturing environment
- Co-ordinated activities across multiple geographies
- Problem solving and analysis
- Project management
- Continuous Improvement mindset
- Process Oriented
- Customer Focused

**What Crown can offer you?**
- the opportunity to build a career in a multi-cultural environment
- to be rewarded fairly and promoted based on merit and performance
- professional and personal development through training and work experiences
- strong engagement and commitment to the safety of our employees

Join us and become part of an international team of professionals who are passionate about sustainable packaging.

**Equal opportunity**

Crown is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, national origin, sex, marital status, sexual orientation, age, disability, religion, veteran status, or any other status protected by law.

**End User Computing Team Leader**:

- Requisition ID: 2516- Location: Wantage, GB, OX12 9BP- Functional Area: IT- Experience Level: Experienced professional- Type of Contract: Permanent