User Researcher

3 days ago

Bristol, United Kingdom South Gloucestershire Council Full time

**How you'll make a difference**:
The User-centred Design team focuses on helping residents access council services and information via our website and other online platforms.

As our user researcher you will make a difference by being responsible for devising and conducting an ongoing programme of user experience and research activities to support the council’s digital transformation, making it more customer-centric.

**What you will be doing?**
- Day to day, you will use your skills to design, plan and conduct research into what people need from our website and online services.
- You will take a lead role in promoting the value of user research and regularly lead sessions across the organisation to improve understanding of this area.
- It will be your responsibility to ensure that users with a range of needs are engaged in user research and testing.
- You will be required to choose appropriate research methodologies.
- When required, you will present research findings, insights and recommendations back to stakeholders.
- Working with our team of content designers, you will plan content to meet agreed user stories and acceptance criteria.

**What we need from you**:
We require you to have relevant degree level qualification or equivalent professional experience.- It is key that you have worked in a collaborative way with content designers, business analysts, and IT development
teams.
- You must be able to demonstrate your experience of using web analytics and data insights to support your work.
- Given the nature of the role, you should understand the diversity of users of government services and designing appropriate research activities to capture their needs.- You will have knowledge of the Government Digital Service (GDS) standards.

**How a career at South Gloucestershire Council is different**:

- We know our team work best when they have balance in their lives and we offer genuine **flexibility **to help them achieve that **work/life balance**:

- We trust our team to work in the way which allows them to make the biggest difference and we continue to **invest in technology** to help staff do their jobs to the best of their ability and **celebrate innovation**:

- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our **training and development offer**, which helps make the greatest long-term difference in work
- As part of our benefits package you will receive **generous annual leave** (pro rata), employee **wellbeing support** and you will have access to a range of **staff discounts**, including eye tests, travel, shopping and leisure activities

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We’re providing essential services across our internal network to ensure we can fully support our community
- We’re positive and forward thinking, always looking for new and innovative ways of working work and we’re ambitious about the future
- We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference

**We’re making a difference, be part of it

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