Night Receptionist

**Job Ref**:GAT1490

**Branch**:Manchester Marriott Hotel Piccadilly

**Location**:Manchester Piccadilly Hotel, Manchester

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:08/01/2025

**Closing date**:17/02/2025

**Hello from Manchester Marriott Hotel Piccadilly**

You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Manchester Marriott Hotel Piccadilly, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites, only a 5-minute walk away from the Manchester Piccadilly train station.

**We’ll support you, in and out of the workplace by offering**:

- World class training and development, including leadership development.
- Unlimited career opportunities.
- Rooms and Food Beverage discount with Marriott International.
- Hot meals on duty and unlimited access to coffee and tea.
- Free Parking.
- Excellent Spa Discounts.
- Free Off-Peak Access to the Gym, because your wellbeing is important.
- Referral bonus programme, rewarding you with £200 - £600 per successful employee.
- A range of team engagement activities throughout the year.
- Perkbox - Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema’s and more
- Canada Life - You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
- Medicash: Medicash provides you with health cover and free GP online video consultations.
- Life Assurance

**Introduction to the Night Receptionist Role.**

Our Night Receptionist play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards.

**What we require from you**

To manage the smooth running of the night audit procedures and reception back office, to ensure delivery of the highest standards of product and service, a passionate approach to exceeding our customers’ expectations and as a champion of our vision and values, promote a professional and positive image to all of our guests and contribute to the hotel’s targets. While this, providing our guests with a great stay every time.

Please see a summary of the responsibilities below. This list is not exhaustive
- This position will be shifts that cover throughout the Night and include shifts working Saturday and/ or Sunday.
- Entering /changing reservations information in OPERA system.
- Posting charges to guest accounts.
- Processing payment from the guests.
- Closing, balancing and making necessary corrections to guest accounts.
- Counting and balancing cash, credit cards and direct bill accounts.
- Investigation or analyzing out-of balance situations and making adjustments or corrections as needed.
- Completing various computer audit reports.
- Listening for or anticipating and responding to guest complaints.
- Cleaning the front desk, lobby area and areas as directed by Management.
- Maintaining daily logs.
- Balancing shift work and cash drawers.
- Catering to our guests overnight Room Service Menu.
- You are a part of the property’s security team and are responsible to report any potential safety or security hazards to the Maintenance team. Know all the emergency procedures to follow and how to respond in the event of different types of emergencies.

For more information

**Be Inspired.**

**Be Empowered.**

**Be you.**

Manchester Marriott Hotel Piccadilly, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites.

This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to Marriott International. This is the perfect time for you to jump on board and help us shape and form our new structure.