Station Supervisor
5 days ago
We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and putting customers at the heart of our sustainable railway. With over 2,400 employees, our people are the reason we are so successful, and the Customer Experience team make a crucial contribution to this. Six times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
**Nottingham** is calling YOU to join #TeamEMR as a Station Supervisor**
The supervisor will lead the team with day to day activities and provide a high standard of customer service, as well as providing accurate and timely information at the station. You will ensure that the station is clean, safe and presentable at all times, in accordance to East Midlands Railway contractual obligations. You will also play a key part in to ensuring that there is on going compliance with company processes and procedures.
This is really busy and fast paced role; some of your key duties will involve:
- Undertaking staff briefings as required
- Reporting all accidents & operating incidents
- Authorisation of employee time sheets,
- Looking after the roster/shifts for all staff under your supervision.
- Monitoring on-going compliance with company processes and procedures.
- Working closely with Network Rail and other stakeholders on a daily basis.
You will be passionate about delivering excellent customer service on a daily basis, managing challenging situations and leading a team with bags of energy. Working closely with the local management team, you will also be pro-active in seeking out opportunities to drive the teams forward.
Please note this post is required to work shifts including early, late and nights also weekends and bank holidays.
If you pass all of the assessments, we will either offer you a vacancy if one is currently available or place you into a Talent Pool for up to 12 months. As soon as a vacancy becomes available, we will then be able to call and make you an offer straight away.
Our employees enjoy a wide range of benefits, including a defined benefit pension scheme and free travel on East Midlands Railway and Train Operating Companies under Abellio. You will also receive subsidised travel across the rail network with other train operation companies.
**As well as a competitive salary, we’ll also offer you**:
- Excellent Railway Pension scheme
- Free travel on East Midlands Railway and Train Operating Companies under Abellio
- 1ST Class Duty Travel on the EMR Network
- Friends and Family discounted Tickets on the EMR Network
- Up to 34 Days paid leave
- 75% discount on National Travel (inc partner and dependants)
- Various training opportunities
- and many more
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