Infrastructure & Operations Support Coordinator

2 days ago

Aberdeen, United Kingdom Hydrasun Ltd Full time

Hydrasun is a recognised market leader in the provision of integrated fluid transfer, power and control solutions. We are focused on supporting the energy transition through our work in the oil and gas, renewable energy, general industrial and marine industries worldwide.

We are recruiting for an Infrastructure & Operations Support Coordinator to work as a member of the Infrastructure & Operations Team within the IT & Business Systems Department to:

- Coordinate the Infrastructure & Operations IT Helpdesk service.
- Work in compliance with established control mechanisms and documented procedures.
- Revise and develop process related documentation as required.
- Manage IT user setup/configuration.
- Procure, configure, inventory, and administer IT assets (PCs, Laptops, Tablets, Printers, Phones, Mobile Phones etc.).
- Procure and control stock of IT consumables.

**Due to the nature of the role, in office attendance 5 days a week is required.**

**Essential Experience, Qualifications and Competencies**
- Demonstrable experience coordinating and delivering infrastructure & operations support in a business environment.
- Helpdesk administration and processing.
- Problem solving desktop hardware and software and user-related network problems.
- IT service management including the use of documented procedures and evidence-based change control mechanisms.
- Ability to maintain a high level of customer focus and satisfaction.
- Competent at using MS Office software.
- Strong problem-solving skills.
- Ability to write clear concise descriptions of problems and solutions including capturing these in wiki procedures.
- Well organised, proactive, and good attention to detail.
- Ability to diligently follow procedures to great consistency and accuracy.
- Good at team working.
- Professional and “can do” attitude.

**Desirable Experience, Qualifications and Competencies**
- Microsoft Office products.
- Microsoft Windows Desktop.
- Microsoft 365.
- Active Directory / Azure AD.
- Driving license.
- In depth knowledge of desktop technology, common problems, and effective solutions.
- Responsibilities include but are not limited to:

- Deliver IT Helpdesk service - Level 1 and relevant aspects of Level 2 in line with procedure.
- Assist in IT asset and licensing administration.
- To ensure work is carried out is in accordance with company policies and procedures.

**We respectfully request no agency submissions.**

**Benefits**:

- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

**Education**:

- Diploma of Higher Education (preferred)

**Experience**:

- Technical support: 3 years (preferred)
- Customer service: 3 years (preferred)
- Desktop support: 2 years (required)

Work Location: In person

Reference ID: Ref: 1403

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