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Investigator

2 weeks ago

London, United Kingdom Pearson Full time

**About Pearson**:
**About the Position**:
**Key Responsibilities**:

- Assist the Senior Investigators, Investigations Managers and Head of Investigations in the resolution of investigations, development of working practices and reporting of data.
- Assist other teams in the Business Improvement and Regulation (BIR) division as and when necessary.

**Key People Services Deliverables**:

- Keep the customer at the heart of all we do
- Improve process and service efficiency and effectiveness
- Maintain highest level of quality and standards
- Proactively contribute to a high performing services team
- Drive and improve personal performance

**Key Customers & Stakeholders**:

- Senior Investigators and other Investigators in the Investigations Team
- Investigations Manager (VQ) (line manager)
- Head of Investigations
- Director of BIR
- Other teams and staff within BIR, Vocational Quality Assurance (VQA), Assessment and Centre Management teams
- Heads of Centre and centre staff
- Regulators (Ofqual, SQA and Qualifications Wales) and other external stakeholders

**Working Pattern**:

- 37.5 hour core working week
- Overtime is available during peak periods
- Flexible working pattern available
- During peak times of activity there are restrictions on leave, especially May to August each year
- Some weekend work may be required
- May be required to undertake centre visits at very short notice

**Key challenges**:

- Meeting tight deadlines.
- Working within regulated framework
- Attention to detail and careful analysis despite workload.
- Flexibility during peak periods
- Reacting positively to change
- Adapting to new qualifications or methods
- Adapting to different IT systems
- Supporting various stakeholders
- Managing multiple high priority tasks simultaneously

**Previous Work Experience**:
**Desirable**:

- Working in an investigative role
- Working in the education sector
- Working in a regulated environment
- Previous experience of writing reports
- Experience of researching and reviewing data and information to draw conclusions

**Essential**:

- Attention to detail
- Organising own workload to manage multiple high priority tasks
- Working to tight deadlines
- Experience of liaising verbally and in writing with a range of external customers and stakeholders regarding complex or sensitive issues

**Systems, Tools & IT Literacy**:
**Desirable**:

- Familiarity with more complex functions of MS Excel to manipulate data

**Essential**:

- Proficient in the use of the Microsoft Office suite
- Able to quickly learn company software packages

**Education, Qualifications & Training**:

- In addition, they should embody Pearson's values of bravery, imagination, decency, and dependability.

You will be based at our 80 Strand, London office however the role will be largely home-based. You will be expected to visit the office and to conduct centre visits as and when required.

**Your rewards & benefits**:
We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families, too. We offer:

- A competitive salary.
- Hybrid working model
- 25 days annual leave, which increases by 1 day each year up to 30 days (with the option to buy and sell up to 5 days per year on top of this)
- A fantastic pension plan, where Pearson doubles what you contribute.
- Other benefits, including private dental care, private medical insurance, digital GP service, season ticket loan, eye tests, cycle to work scheme, volunteering days, employee wellbeing assistance, discounted retail and leisure products, services from leading companies and much more. See our options here: Pearson Jobs - Benefits

**What to expect from Pearson**

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our t