2026 Customer & Marketing Graduate

Team**:Brand Marketing**

Ref.**:VN1096**

Type**:Permanent**

Location**:Hatfield**

**Customer & Marketing Graduate Scheme 2026**

**Contract type**:Permanent

**Scheme Start Date**:September 2026

**Location**:Hatfield (Blended working - 3 days in the office)

**Working hours per week**:40 hours

**Level**:Entry Level - Graduate

**Application Opening Date**:Monday 20th October

**Application Closing Date**:Sunday 9th November

**Starting Salary**:£30,000

**To read more about Ocado Retail and our Graduate schemes, visit our**Careers Page****

**About Us**

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

**Customer & Marketing at Ocado Retail**

As part of Ocado’s Customer & Marketing team, you’ll join a dynamic, innovative group dedicated to understanding and enhancing every aspect of the customer journey.

The end goal is that you will be provided with the support and training to reach an executive level at the end of your two-year graduate scheme within the Marketing department or wider business.

**What you’ll do**
- In this role, you’ll be empowered to bring fresh ideas and innovative thinking to customer acquisition, engagement, and retention initiatives, helping shape how we connect with millions of customers. Join us to learn from top industry professionals and make a meaningful impact from day one
- Every six months you will have the opportunity to rotate into a different customer function based on your performance preference, and business priorities at that time. Potential rotations and projects include, but are not limited to:

- ** Brand Marketing**: covers end-to-end campaign activity across media, creative and post-campaign analysis.
- ** Trade Marketing**:assist with the delivery of Ocado’s customer campaigns, with end-to-end project management and collaboration with all departments
- ** PR & Comms**: join a busy press office managing external comms and also look after Ocado’s LinkedIn strategy and all internal comms
- ** Organic Social**: Be responsible for Ocado’s daily social posts, from planning and briefing to scheduling and reporting
- ** Digital Marketing**: support in the scaling of Ocado’s digital strategy across a range of channels (affiliates, influencers, print, M&S, partnerships, innovation)
- In addition to your core scheme, you will have the opportunity for cross-functional rotations to gain broader business exposure outside of your primary discipline

**Who you are**
- **Curiosity**:Curious about the customer and hungry to discover what makes our shoppers tick
- ** Passion for Innovation**: Enthusiasm for retail technology, e-commerce, and customer engagement. Can you bring a fresh perspective and help us build the supermarket of tomorrow, today?
- ** Data Driven & Analytical Mindset**: Strong problem-solving skills with an ability to interpret data and translate it into actionable insights. Can you turn information
- ** Creative collaborator**:Are you a team player who can inspire action with your big (and small) ideas?
- ** Adaptability**: Able to thrive in a fast-paced environment with a proactive approach.
- ** Communication Skills**: Excellent verbal and written communication skills to engage with diverse teams and stakeholders.

**Expectations During and After the Scheme**
- As a graduate on the Ocado Customer & Marketing program, you’ll actively contribute to team projects, demonstrate creativity, and drive results that impact real business objectives.
- We expect you to bring a proactive attitude, embrace learning opportunities, and quickly adapt to new challenges and technologies.
- Regular feedback sessions will help you identify your strengths, refine your goals, and maximise your development.
- We expect that graduates who complete the scheme will have a strong understanding of Ocado’s customer-centric approach, the analytical skills to drive success and the confidence to manage projects independently.

**What You Need To Apply**
- CV & Cover Letter - Why Ocado Retail? Why this scheme? What do you hope to achieve/gain?
- Excel skills are an advantage
- Graduate with a 2.2 or above from an accredited UK University
- The legal right to work in the United Kingdom upon scheme commencement and **duration of the scheme**

**When will you hear from us?**

**How will we contact you?**

**Our Learning & Development Promise**

There are great opportunities to grow careers within our high-performing and innovative business. These range from deepening your experience and expertise to potentially taking on management responsibility or even pivoting your career to do something completely different.

Our career management principles exist to help the realisation of career ambitions, whatever they might be.

**Driven by you**

**Supported by your manager**

You should feel that you can have open and productive conversations with your manager about your career and development. They are there to coach you