Customer Service Advisor

2 weeks ago

Oakham, United Kingdom Bradshaw Taylor Ltd Full time

**_At Bradshaw Taylor Ltd we work with only the best, most exciting brands in outdoor apparel and footwear, managing brands in the UK, Europe and the USA. Our family-run business thrives because of the people within it, people like you bringing enthusiasm, dedication and fresh thinking to work daily._**

**Your main objectives**:

- Monitoring our CRM platforms for all client orders, ensuring efficient and accurate processing.
- Responsible for acknowledging all sales orders, ensuring these are communicated and documented to customers using our operations platform.
- Communicate regularly with the warehouse team regarding deliveries and returns.
- Process returns and credit memos, communicating to the client or customer.
- Be knowledgeable of our product range and services to assist all enquiries.
- Regularly monitor delivery performance and liaise with carriers to resolve issues such as late, lost, and damaged deliveries. Raising relevant claims and proactively keeping customers advised of any problems with their orders.
- You should actively contribute to a better working environment for yourself and your co-workers. This includes self-awareness, initiative, accountability, persistence, resilience, patience, perceptiveness, and emotional regulation.

**Other responsibilities**:

- Reporting any systems errors directly to the IT help desk.
- Assist with any reasonable requests given by the Customer Service Management Team.
- Build an excellent working relationship with other internal teams; specifically supporting the sales and marketing teams.

**You are be able to demonstrate the following skills and experience**:
**Essential** skills/traits to demonstrate:

- At least one years proven experience in a customer service or similar role.
- A fluent speaker of the English language.
- Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
- Concise and articulate excellent verbal and written communication skills in English.
- Show a high standard of organisational skills and time management with the ability to prioritise a varied workload.
- Excellent team player.
- Exceptional problem-solving skills and the ability to thrive in a fast-paced environment.
- A customer-centric mindset, committed to delivering outstanding service to every customer.
- Consistent and reliable.
- Proactive with a can do attitude.
- Proud of your attention to detail and accuracy.
- You must be eligible to live and work in the UK and work from LE15 6EA daily.

**Desirable** skills/traits to demonstrate: NVQ Level 2 and/or 3 in Customer Service.

**Contract**: Fixed-term contract. Full-time 37.5 hours a week (Monday to Friday). Based on-site at the Head Office in Oakham, Rutland LE15 6EA

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