Hilti Store Representative
1 day ago
**Hilti Store Representative**
**Liverpool**
Job reference:
WD-0013385
We regularly win Great Place to Work awards globally and are very proud to have been placed on the Times Top 100 Best Companies to Work For list in the UK by our employees for the past 10 years.
**What's the role?**
You'll operate the Hilti Store in Liverpool, maximising sales opportunities and being responsible for careful stock control. You will work closely with the field-based sales team, our tool repair workshops and our Customer and Credit Services teams in orderto provide our customers with outstanding service, and deliver great results.
**Who is Hilti?**
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belongingacross our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
**What does the role involve?**
You will be running the store on a day-to-day basis, where you will be tasked with:
Individual customer service and consultation, including hands-on demonstrations of all the products and services within our range
Implementing marketing campaigns with support from the marketing and branding teams
Execution and coordination of all processes; e.g. order entry, incoming goods, acceptance of repairs, inventory and cash management
Developing existing customer relationships by ensuring you are in regular contact with them by phone
Establishing new relationships, using your excellent social and customer service skills
Unusually within retail, the store is only open Monday to Friday, allowing you the chance to develop further in your retail career without the need to work weekends.
Hilti Great Britain is proud to rank in the Sunday Times Top 100 Best Companies to work for 2019.
**What do we offer?**
We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include:
Genuine career advancement (more than 80% of all leadership roles are filled internally)
Competitive salary and above-average performance bonus
6% employer pension contributions
Private Health Insurance and Employee Assistance Programme
33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
Paid leave to work on charitable projects
Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
**What you need is**:
- Previous retail or customer service experience is preferred
- If you haven't worked in this type of role before, we'd prefer you to have a strong technical background where you are used to using tools and comfortable being hands-on with products
- Strong operational and sales skills
- We use a lot of technology to operate our stores so you'll need to be happy using systems such as SAP and Microsoft Office and proficient in using the internet
If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but we'll be sure to stay in touch.
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