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Safer Gambling Team Leader

2 weeks ago

Sunderland, United Kingdom tombola Full time

**Remote - North East England**

**Hours: 40 hrs - 6 Month Fixed Term**

**Shift Pattern: To be discussed at interview. Please note that we operate on a 24/7 basis.**

At tombola, we believe that every role has the power to create a positive impact. The Safer Gambling Team Leader role is more than just a job; it's your opportunity to set the stage for a vibrant and responsible gaming environment.

The Team Lead is responsible for Safeplay advisors and affordability team advisors (player relations team as known internally), they also manage our shift leaders. Here, you'll be the driving force behind your team's journey to win together and create a place where every member feels free to be themselves and bounces with pride.

In your role, the assessment of internal procedures is vital. You'll ensure that our Safer Gambling practices are finely tuned to put the player first. Always, and protect our players from harmful gambling. It's a mission that requires precision and dedication, and we're here to support you every step of the way.

You'll work closely with our Compliance team, ensuring that we’re ahead of the game and always maintain regulatory requirements to create an environment where our players can enjoy the fun and excitement of our games with confidence. It's all about maintaining that perfect rhythm of compliance and entertainment.

**Your responsibilities will include**:

- Motivate your team to new heights
- Collate & analyse performance data.
- Produce quality control reports.
- Support & share best practice across the Player Protection function.
- People Management.
- Training content creation & delivery.
- Participate in internal/external audits.
- Business update champion: Keeping up to date & sharing important updates with your team.
- Complaints/escalations
- Take ownership of our staff survey, responding to anonymous people surveys.
- Conduct monthly coaching.
- Hold regular meetings with our team & well-being 1-2-1s.

**In addition to the above you will also** **be responsible for**:

- Long Term Absence reviews & return to work planning.
- Trainee probation reviews
- Crisis escalation
- Training
- Recruitment
- Onboarding/offboarding process management

**Skills we are seeking**:

- English language skills (Including reading, writing and speaking the language) are essential for this role.
- A minimum of 1 years' experience within a people management role is essential
- Experience in a similar role in a regulated environment is desired
- Strong understanding of responsible gaming principles is desired
- Exceptional communication and leadership skills