L&d Advisor

3 days ago

Sunderland, United Kingdom tombola Full time

**Learning & Development Advisor - CX, Safer Gambling & Risk**

Sunderland | Hybrid | Full-time

At **tombola**, we’re passionate about creating a culture of learning that helps our people grow, develop, and thrive. Our Learning & Development team plays a vital role in supporting this — designing and delivering impactful training that empowers our teams to be their best.

We’re looking for a **Learning & Development Advisor** to join our **Strategic Operations team**, focusing on the development of our **Customer Experience (CX), Safer Gambling, and Risk** teams across the UK, Italy, Spain, Denmark, and Sweden.

If you’re someone who loves helping people build confidence, sharpen skills, and unlock their potential — this could be your perfect next step.

**What you’ll be doing**

As an L&D Advisor at tombola, you’ll take ownership of designing, delivering, and improving training programmes that truly make a difference. You’ll:

- Design and deliver engaging onboarding experiences (both remote and in person) for new starters across CX, SG & Risk.
- Collaborate with managers and team leaders to identify learning needs and create impactful solutions.
- Develop creative, interactive training materials tailored to different learning styles.
- Keep training resources up to date on SharePoint, Rise and iLearn platforms.
- Support ongoing learning and development, helping teams stay ahead on new games, systems, and best practice.
- Maintain accurate training records, report on learning stats, and evaluate the success of programmes.
- Lead with curiosity and empathy - you’ll coach, support and inspire individuals to perform at their best.

You’ll also be a key voice in **continuous improvement**, helping shape how we communicate, learn, and grow together across tombola’s operational teams.

**What we’re looking for**

We’d love to hear from you if you have:

- Proven experience **delivering training** to individuals and groups (ideally in CX or operational environments).
- Excellent **communication and presentation** skills, with a knack for making complex ideas simple and engaging.
- Strong **emotional intelligence** and the ability to adapt your approach to different audiences.
- A collaborative mindset — you enjoy working with others to achieve shared goals.
- **Adaptability** and initiative to manage multiple priorities in a fast-paced environment.
- An understanding of **responsible gambling (Safeplay)** practices and a passion for supporting player wellbeing.
- Flexibility to occasionally support a **24/7 operation**, including some evenings or weekends if needed.

**Why tombola?**

We’re not your average gaming company. We build our own games, design our own software, and take pride in doing things differently — always with our players’ safety and enjoyment at heart.

You’ll join a supportive, creative environment where learning is valued and encouraged. From day one, you’ll have the opportunity to make an impact and continue your own professional development along the way.

**Ready to make a real difference in how people learn, grow, and play at tombola?

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