IT Service Delivery Lead

Cross sector

Permanent / Support Functions

Blackburn

United Kingdom

06/11/24

On site
- ABOUT ASSYSTEM- ️ **About Assystem**

Finding solutions to climate change is the priority of the 21st century, and it requires a switch to low-carbon energy. At Assystem, our mission is to accelerate the energy transition worldwide. Our 7,500 Switchers combine historical engineering expertise and project management with digital technologies to achieve this. Operating in 12 countries across Europe, the Middle East, and Asia, we are leaders in low-carbon electricity production and distribution through nuclear and renewable energy projects, as well as the development of hydrogen, modernised energy grids, and transmission networks.

**The Job Mission: Service Delivery Lead**

As a **Service Delivery Lead**, you will play a pivotal role in delivering high-quality IT services across the business. Reporting to the UK IT Operations Manager, you’ll be the primary contact for internal stakeholders, ensuring that service delivery meets and exceeds business expectations. This position offers a unique opportunity to drive service improvements and engage with clients to optimize IT service delivery.

**Key Responsibilities**:

- ️ **Service Quality**: Oversee and expand the delivery of high-quality services, aligned with business expectations
- ️ **Service Governance**: Ensure departmental processes comply with business audit requirements and maintain asset registers and CMDB
- ️ **Collaboration**: Partner with other departments to support seamless service delivery and contribute to project bids by managing knowledge processes
- ️ **Change Management**: Lead and refine departmental Change Management processes for ongoing improvement
- ️ **Process Improvement**: Identify and implement enhancements to service delivery efficiency and effectiveness
- ️ **Client Relationship Management**: Act as a point of contact for service delivery issues, building strong client relationships
- ️ **Issue Resolution**: Proactively identify and resolve issues to maintain high client satisfaction

MY PROFILE

**Experience**: Minimum of 5 years in IT, with at least 2 years in a service delivery or similar role
**Knowledge of Service Delivery Frameworks**: Familiarity with frameworks such as ITIL
**Service Management Tools**: Proficient in using service management software
**Communication Skills**: Strong interpersonal and communication skills for effective stakeholder engagement
**Problem-Solving Abilities**: Analytical skills with a proactive approach to managing multiple priorities

**Beneficial Qualifications**:
✔️ ITIL Certification
✔️ Certifications in Microsoft technologies
✔️ Understanding of Microsoft Active Directory and vmWare
✔️ Knowledge of Solarwinds IT Service tools

**Why Join Us?**

At Assystem, you’ll be a key player in advancing energy projects that drive the clean energy transition. In this role, you’ll have the chance to lead service delivery improvements, support critical projects, and engage with clients in a dynamic environment. Join a team committed to innovation, sustainability, and collaboration, and be part of shaping a sustainable future.


ARE YOU A PROSPECTIVE OR RECENT GRADUATE?

Assystem offers you the opportunity to join our Switch to Grow UK Graduate Scheme, where you’ll gain hands on experience in engineering, digital services, and project management by working on some of the world’s most critical energy projects.

Be part of the challenge of the century; accelerating the switch to low carbon energy

DISCOVER MORE ABOUT OUR GRADUATE PROGRAMME