IT Service Delivery Lead

6 days ago

Blackburn, United Kingdom Assystem Full time

Cross sector

Permanent / Support Functions

Blackburn

United Kingdom

07/11/24

On site
- ABOUT ASSYSTEMFinding solutions to climate change is the priority of the 21st century, and means switching to low-carbon energy. At Assystem, our mission is to accelerate the energy transition worldwide. To achieve this, our 7,500 Switchers combine their historical engineering expertise and project management with digital technologies.

In our 12 countries (Europe, Middle East, Asia) of operation, we are working on the production and distribution of low-carbon electricity, through the development of nuclear and renewable energies. We are also supporting the modernisation and development of energy grids, managing the setup and siting for new transmission and distribution networks, and using hydrogen to decarbonise the transport and industry sectors.

The Service Delivery Lead will be an integral part of the IT Team’s delivery of high-quality services to the business. Reporting to the UK IT Operations Manager, this role involves being a key contact point within the business for internal project/stakeholders.
- **Service Quality**: Ensure the delivery of expanding portfolio of high-quality services to meet the business’ expectations.
- **Service Governance**: Ensure that departmental processes align with the business’ auditing and wider industry requirements. Asset register and CMDB
- **Collaboration**: Work closely with other departments to ensure seamless service delivery, supporting bids for projects with appropriate Knowledge Management of processes.
- **Change management**: Own and improve the department’s Change Management processes.
- **Process Improvement**: Identify and implement process improvements to enhance service delivery efficiency and effectiveness.
- **Client Relationship**: Build and maintain strong relationships with internal clients, acting as a point of contact for service delivery issues.
- **Issue Resolution**: Proactively identify and resolve service delivery issues to ensure client satisfaction

MY PROFILE
- Experience: Minimum of 5 years of experience in IT, with at least 2 years in a service delivery or related role.
- Knowledge of service delivery frameworks (e.g., ITIL).
- Proficiency in using service management software and tools.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to manage multiple priorities
- Whilst not essential, the following would be of benefit:

- ITIL Certification
- Certifications in Microsoft technologies
- An understanding of Microsoft Active Directory
- An understanding of vmWare
- Knowledge of Solarwinds IT Service tools.

ARE YOU A PROSPECTIVE OR RECENT GRADUATE?

Assystem offers you the opportunity to join our Switch to Grow UK Graduate Scheme, where you’ll gain hands on experience in engineering, digital services, and project management by working on some of the world’s most critical energy projects.

Be part of the challenge of the century; accelerating the switch to low carbon energy

DISCOVER MORE ABOUT OUR GRADUATE PROGRAMME

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