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Head of Merchandising, Fresh

2 weeks ago

Bracknell, United Kingdom Head Office Full time

In order to fulfil the John Lewis Partnership Purpose we are investing significantly in our operations and systems. Playing a key role at the heart of our business, our Head of Merchandising will define and deliver our system transformation plans and implement merchandising strategies that will drive the Partnerships success.

Technology is rapidly changing and we are committed to its pace. Your commercial awareness & strong merchandising experience of the fresh marketplace will contribute to the overall financial success, maximising availability and minimising wastage.

**What's the role about?**

You provide commercial rigour in forecasting across all categories, supplier management, working closely with Commercial Partners and operational co-ordination to maximise returns over the short and long term and maximise profitability and customer satisfaction.

By leveraging your commercial expertise and rigour in forecasting across all categories and planning within fresh categories, you will ensure profitability over the long-term, maximise customer satisfaction and drive availability while optimising wastage and working capital.

You have accountability to roll up supply and demand plans through the Merchandising profession and budgets across your categories to assure these are robust and deliver against strategy. As required, you will provide detailed merchandising expertise to Category Proposition Groups. You will also feed into and provide significant merchandising insight when delivering new products and ranges.

You will be accountable for the efficient and effective design and implementation of Merchandising systems/ process/ people transformation and CI (the role would play a key part in End to End, Merchandising Operations Change, and Forecasting Changes.) Delivery of the Implementation of Merchandise Operations (MO), minimising any potential disruption to our customers whilst realising commercial outcomes. You will deliver against the programme plans, identifying and escalating risks, issues and dependencies ensuring we land and embed the benefits.

Leadership in our business means challenging and empowering others so they can create more value for our customers and our company. Our Waitrose Commercial Operations leadership team relies on your extensive commercial expertise to drive margin through innovative products and wraparound services. Your agility and cross-functional approach will make you a customer-centric leader in everything you do.

**What you’ll be doing;**

**Merchandise Planning**:

- Optimise ordering and stock flow for c.10,000 Fresh lines, c.600 Fresh suppliers, c.55% of Waitrose annual turnover. Maximising availability, minimising cost of wastage and working capital.
- Influence the strategy and future direction of the Category Proposition Group, owning all Merchandising activities, inputs and expertise.
- Jointly own the the delivery of the Category Proposition Groups’ shared KPIs with other leaders, taking leadership and ownership for all Merchandising related KPIs.

**Forecasting**:

- Creation of accurate demand forecasts for all items, locations and demand streams to drive sustainable and affordable availability, minimising costs of product wastage and excess stockholding, taking into account the latest run rate trends, key events, promotions, weather.
- Driving continuous improvement to forecasting systems and processes collaborating with relevant stakeholders.

**Transformation projects**:

- Landing new Merchandise Operations ordering and replenishment system including people, processes, systems change; to deliver the agreed benefits case.
- Review and update Forecasting systems and processes

**Operational**:

- Ensure forecasts are aligned across Commercial, Supply chain and retail
- Role model culture of continuous improvement of volume forecasting across key events
- Chair and orchestrate the Weekly Sales & Operation meeting with key business stakeholders.

**Supplier Performance**
- Responsible for maintaining the Delivery Standards business documentation and representing Supply Chain on the GSCOP Steering Group.
- Ensure managing Supplier performance is embedded in the CPG pod ways of working
- Reporting and Manage all legal requirements, reputation and business risk across the area of responsibility.

For more details on the role and purpose please see attached Job outline.

Existing Partners should click** **here **to view the job outline

**What you’ll have**:

- Knowledge of systems and complex processes - JDA, Oracle, SAS
- In depth and proven knowledge of forecasting in a grocery environment
- Strong change management experience
- Proven Continuous Improvement experience
- Excellent Supplier engagement & communication
- Experience of leading process change business wide
- Leading significant changes in a Commercial/Trading environment
- Leading and developing high performing teams, with experience of leading operational teams
- Strong Commercial acumen
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