Receptionist / Care Navigator

1 week ago

Ipswich, United Kingdom PrimaryCareCareers Full time

**About the Role**: Two Rivers Medical Centre has an opportunity for an enthusiastic and proactive receptionist to join our team on a full-time basis / part-time basis. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. The main responsibilities of the role include: - Greeting and directing all patients. - Making appointments. - Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. - Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. - Advising patients of practice procedures. - Registering new patients. - Accurately maintaining patient database and records, photocopying, filing and scanning. Please see the attached job description for further details. - Excellent communication skills, with a clear and polite telephone manner. - Ability to work in a polite, confidential and discreet manner, respecting patients at all times. - Experience of working with the general public, being sensitive and empathic in distressing situations. - Confidence to work as part of a team and ability to "think on your feet". - Strong IT and administration skills. - Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. **About Us**: As an employee of Two Rivers Medical Centre, you will enjoy the following benefits: - Genuine responsibility from day one. - Work with a strong social purpose. - A competitive salary with increments based on professional development. - Membership of the NHS pension. - Support to guide your personal and professional development. - Excellent training and development opportunities. - Working in a purpose built facility. - 6 month probation period. **Disclosure and Barring Service Check

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