Customer Service Representative

20 hours ago


Crowborough, United Kingdom Imex Ceramics UK Ltd Full time

A Customer Support Representative (CSR) provides support and assistance with the following day-to-day functions within the sales office.

**Accountability and Responsibilities**
- Answering queries regarding, stock, product, deliveries and aftersales
- Processing Customer returns
- Taking requests from our external sales staff and also ensuring they are updated on anything relating to their area/customer.
- Organising for external staff to have the correct point of sale and tools as when and required.
- Updating our CRM system
- Order management
- Working alongside our Dispatch department with sending out orders.
- Ad-Hoc tasks when required.

**Personal skills & attributes**:

- Previous experience in a similar customer service role
- Good verbal and written communication skills.
- Ability to actively listen and ask probing questions.
- Confident use of IT systems and software e.g., Outlook, word, basic Excel.
- Works at pace and with a sense of urgency.
- Understands the commercial implications of their actions.
- Ability to prioritize own workload.
- Quick learner with the ability to pick up new processes and systems, both taught and independently learned.
- Enthusiastic, “can-do” approach.
- Attention to detail
- Time management

**Reporting**

The Customer Support Representative (CSR) reports to the Office Manager and will maintain a close working relationship with all other areas of the business including the external sales team, Dispatch/Warehouse & Purchasing Departments to ensure all business functions and customer needs are fulfilled.

Pay: From £24,000.00 per year

**Benefits**:

- Company events
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

Reference ID: JDCSR1024
Expected start date: 17/10/2024



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