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Front of House Manager

2 weeks ago

Colchester, United Kingdom Temp All Staffing Full time

**Front of House Manager**

**£25,943 per year**

**Colchester, Essex**

**Permanent, Full-time**

Temp All Staffing Ltd are currently recruiting for a Front of House Manager on behalf of our client, a beautiful 18th century four-star hotel on the outskirts of Colchester. The hotel offers luxury, overnight accommodation, weddings, conferences, and privateparties. The hotel has a thriving brasserie bar & restaurant which includes a 110-cover modern restaurant and 120 cover banqueting facilities.

The Front of House Manager is responsible for overseeing all operations of a busy reception desk and associated Front Office duties.

**_Your Benefits:_**
- Full induction
- 28 days holiday
- Generous salary
- Company pension

**_The Role_**
- To ensure that guests are greeted, checked in and allocated rooms promptly and courteously, whilst ensuring that check-in procedures are strictly adhered to, ensuring that luggage is delivered to and collected from rooms speedily.
- Ensure effective and speedy check-out facilities
- To build a rapport with all guests, in particular regular and corporate.
- Dealing with problems or complaints.
- Liaise with all departments, in particular housekeeping to ensure that rooms are ready for arriving guests.
- To ensure that reservations are taken correctly and courteously.
- To ensure that all charges are correctly entered on the guest's bill and up to date at all times.
- To ensure that credit control procedures are strictly adhered to and accounts are balanced daily
- Liaising with suppliers and service providers as and when required in order to resolve any issues.
- To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing
- To ensure that all staff are offered an appraisal; identifying areas of strong performance, development and training needs and ensuring that this training is effected.
- To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
- To hold regular meetings with members of your department.
- To ensure that staffing levels are correct and within agreed budgets.
- To ensure maximum security in all areas under your control.
- To undertake Duty Management shifts when required.
- To attend Management Meetings as required e.g., monthly HOD meeting, bi monthly Health & Safety meeting.
- To ensure accurate and timely submission of all reports and administrative work.
- To be aware of trends within the industry and current financial position of the Hotel and to offer suggestions for improvement accordingly.
- To manage the holiday process for the Reception and Night Porter teams
- To undertake any reasonable task as requested by the General Manager or his/her designate.

**_Working Week:_**
- Working 40 hours per week, 5 days in 7
- Mix of early, mid, and late shifts with the occasional night shift to cover holiday

**_Your Experience/ Requirements: _**
- Previous experience in a similar role
- Experience of managing accounts
- Experience in training and mentoring staff
- Experience with a computerised booking system
- Excellent communication skills
- Good organisational skills
- Good people and people management skills