Control Room Operator

1 week ago

Oxford, United Kingdom Fenix Monitoring Full time

Are you enthusiastic, dedicated, vigilant individual looking for an opportunity to join our award winning team? Then this role may be for you

We have an exciting opportunity for an Alarm Handler to join our team in our dedicated Alarm Receiving Centre. In this fast paced dynamic role, you will be responsible for handling CCTV, Intruder, Fire, Lone Worker & Personal Attack alarms, taking the necessary actions and escalations where applicable.

The purpose of the role is to provide an efficient and professional service demonstrating the highest levels of Customer Service and attention to detail.

**As an Support Officer you will work various shifts covering Days, Nights, Weekends & Bank Holidays, you will be there to cover Annual Leave, Sickness, Training etc. You will be contracted for an average of 38hrs p/w, but wont have a set shift pattern**
- Pay Rate**:£11.50 - £12.00 p/h**
- Shift Pattern**:Varied**
- Hours**:6am-6pm Day Shift & 6pm-6am Night Shift**
- Employee Status**:Permanent/ Full Time**

**Duties will include**:

- Answering Alarms on various platforms and taking the necessary action
- Answer all enquiries courteously and professionally
- Operate all systems within the Monitoring station
- Produce accurate reports as and when needed
- Be an effective liaison between the client, end user and emergency services

**Essential Requirements**:

- Must be a Team player
- Excellent verbal communication/telephone skills
- High levels of customer service
- Possesses computer competency
- Demonstrates excellent observation skills
- Demonstrates a flexible attitude to changing working hours and patterns
- Be fluent in spoken and written English

Due to the nature of the business and the regulations in place applicants need to be over 18 and have a full education/employment history. The successful applicant will need to be employer vetted and Police record checked.

**Job Types**: Full-time, Permanent

**Salary**: £11.50-£12.00 per hour

Schedule:

- 12 hour shift

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- CCTV SIA Licence (preferred)

Work Location: In person

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