Part-time Café Assistant
2 weeks ago
**Key areas of responsibility**:
- Serve customers efficiently with food and drink orders and take payments.
- Preparation and cleaning of cafe and counters before, during and at the end of service.
- Offer customers amazing standards of customer service and care.
- Carry out general tasks including routine maintenance and cleaning duties
**Duties**:
- Demonstrating the highest standards of customer welcome and care when assisting customers at the counter and delivering orders to tables.
- Ensure the highest standards of cleanliness in and around the café area.
- Giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience and repeat business.
- Ensuring adequate stock levels of supplies and consumables, maintaining stock rotation.
- Managing queues and meeting customer expectations
- Actively promote and sell products and services. Upsell to maximise profit.
- Service of hot and cold beverages, cakes and other food items.
- Keeping the areas tidy and clean including table clearing and floor cleaning
- Reporting feedback and complaints to the Manager.
- Working within established guidelines and operating procedures.
- Responsible for security (product and cash), taking payments accurately and be vigilant for fraudulent credit cards etc.
- Ensuring compliance with all legislation, H&S and food hygiene.
**Personal skills required for the role**:
- A friendly and engaging personality, a good communicator, able to work under pressure.
- Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.
- Be willing to learn, take instruction and work under own initiative, supporting other team members and able to multitask.
- Be able to lift and carry trays and crockery, restocking shelves etc.
- A comprehensive understanding of the menu and a keen interest in food and drink.
- An effective, well organised and efficient team player with a strong sense of discipline and urgency.
- Knowledge of till operation and cash handling.
- Excellent standards of personal presentation smart appearance and articulate.
**Job Types**: Part-time, Permanent
Pay: £12.60 per hour
Expected hours: No more than 30 per week
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Sick pay
Physical Setting:
- Bistro
- Café
- Coffee shop
Shift:
- 8 hour shift
- Day shift
Work days:
- Holidays
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: Cafe1
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