Credit Controller

**JOB POSITION**: Credit Controller

**DEPARTMENT / TEAM**: Credit Control

**JOB LOCATION**: Thornbury

**SUPERVISOR’S POSITION**: Credit Manager

**NUMBER OF REPORTS**: N/A

**JOB SCOPE AND MAIN RESPONSIBILITIES**:
The primary purpose of the role is to administer the UK & Ire region sales ledger generating maximum cash flow and minimising bad debts, contributing to the achievement of targets and the proportion of total exposure that is overdue.

**AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES**:
allocating payments by BACS, DD and credit card in multi-currencies;
monitoring the level of orders on hold and resolving related customer issues;
meeting and/or exceeding monthly overdue targets;
maintaining regular communication with the sales force and customer services for information sharing;
preparing customer letters and statements;
preparing the monthly Direct Debit proposal;
reconciling customer accounts and resolving related issues;
analysing and preparing a financial/commercial case for credit limit requests using the appropriate form;
ad hoc reporting; and
debt recovery follow-ups.

TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE

demonstrate the ability to not only work well as part of own team but also to work closely with the customer service and sales teams to understand their challenges and to ensure that they understand your objectives;
have a full working knowledge of Microsoft Office Suite, in particular Excel. Experience with SAP
be able to develop trust and collaborate with major stakeholders (internal and external) and ensure that teams with other goals support yours and that customers perceive good service;
demonstrate the ability to deliver messages to the customers in an efficient and effective way; possess a calm, confident manner to handle potentially uncomfortable conversations;
continually review, revise and implement best practice procedures within the department and recommend changes to the line manager;
demonstrate the ability to communicate (written and oral) to keep customers and the sales team up-to-date with events or changes;
have experience in credit control and in using database systems;
strong organisational skills;
provide evidence of initiative and analytical ability; and
have good written and oral communication.

**LANGUAGES**:
English

**INTERVIEW STEPS**:
First interview with Credit Manager. Potential 2nd interview.

**OVERALL COMMENTS**:
Keys to Success

exceptional time management and organisational skills - being able to juggle multiple tasks and to prioritise effectively whilst working towards deadlines in an often highly pessured environment
having excellent interpersonal and communications skills - dealing with customers and internal contacts effectively to handle any payments, queries or issues, following-up in an effective and expedient manner in line with company standards.
acting as an ambassador of the Company and working in according to company values at all times