Hpc System Administrator

**Science and Technology Facilities Council** **Job Title: HPC System Administrator** **Salary: £31,931-£34,709 (Band D) or £39,748-£44,166 (Band E) dependant on experience** **Location: Daresbury Laboratory, Warrington** **Contract Type: Fixed-Term for 2 Years** **Hours: Full-Time (We understand the importance of work-life balance and are happy to discuss opportunities for flexible working with applicants)** - **Please note**: - This role is eligible for up to £2000 allowance gross per annum. **About the Hartree Centre** At the Hartree Centre, we want to see UK businesses outperforming their global competitors. We want to grow the economy, create skilled jobs and train people to excel in them. Most of all, we want to keep the UK at the forefront of industrial innovation. We're making all this happen and more by enabling UK industry to fully embrace and integrate the latest digital and cognitive technologies. We have a technically exciting computing environment, encompassing a wide range of hardware and software technologies. Our staff are instrumental to our success and new starters will be members of a valued, multi-disciplinary team. **Reasons our staff enjoy working for us**: - We’re based at Sci-Tech Daresbury - a lively and dynamic campus bringing together SMEs and leading industry-academic collaborations located in a picturesque semi-rural location with easy access to canal-side and woodland walking - 30 days annual leave plus 10.5 public and privilege days - Options for flexible or hybrid working patterns are available - Defined benefit pension scheme (employer contribution - currently up to 26%) - There are different active sport and social groups across campus with access to an on-site gym for staff - Personal development is key. You will work with your line manager to develop your own Learning and Development plan each year - We value collaborative working across STFC and with our external collaborators such as IBM Research, The University of Liverpool’s Virtual Engineering Centre, Atos, NVIDIA, Unilever and many more - Diversity and inclusion are important to us. UKRI has a corporate policy on Equality and Diversity which is supported by a Diversity Forum and implementation group. **About the Role** We now have opportunities for two HPC System Administrators to join the Technical Solutions and Operations Group. We are looking for team players with excellent communication and interpersonal skills who can work effectively with all stakeholders including colleagues and users of our services. We operate a service desk according to ITIL best practice and the role will include providing "Level 2" support on a shared rota basis to the service desk working alongside colleagues from Level 1 support. Experience with ITSM tools, especially ServiceNow, would be an advantage. **Responsibilities will include**: - Performing routine system administration tasks including monitoring, tuning, hardware fault detection and resolution - Providing Level 2 support on a shared rota basis to the local service desk - Ensuring incident tickets are resolved or escalated within SLA targets - Providing appropriate training to members of the Level 1 Support activity - Timely delivery of project work to specification and within budget - Automation, deployment and monitoring of services - Creating and maintaining accurate documentation of procedures and configurations - Maintaining documentation and training materials for colleagues and customers - Maintaining secure shift log records of activity - Advocating best practice and new or revised technical procedures to colleagues - Providing mentoring support to other members of the group - Ensuring adherence to local and corporate Information Security policy and best practice - Actively seeking out and addressing Information Security risks - Working effectively within, and developing solutions that comply with, the Hartree Centre systems architecture, local group policies and change management procedure - Delivering training to colleagues or customers [Band E] - Multi-disciplinary technical project management [Band E] - Designing and deploying new services via formal change management [Band E] - Providing escalated support to colleagues and other users of Hartree services [Band E] - Maintaining and developing existing services in response to changes in business need [Band E]. We would very much like to hear from you if you are interested in a career in this area. If you don’t meet all the criteria for this role, please apply, stating in your covering letter where you feel your current strengths lie, and where you feel that you would benefit from further training. **Personal Skills and Qualities** We are looking for individuals who are: - Technically astute with a working knowledge of Linux - Critical thinkers who regularly demonstrate initiative - Willing and keen to acquire new skills and to learn about new technologies - Natural problem solvers with ex