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Customer Service Project Coordinator

2 weeks ago

BartonuponHumber, United Kingdom Wren Kitchens Full time

**About The Role**:
We are looking for an experienced project coordinator to support our Customer Service departement. You will plan, organise and manage marketing campaigns, promotional events and projects from conception through to completion. Interact with the people and manage the engagement within Customer Service and Senior Management.

**Main Responsibilities**:

- To develop a programme of engagement that supports the vision of Wren Kitchens
- To identify any new opportunities for the business and keep up to date with developments in people’s engagement.
- To coordinate, plan and organise activities and events locally and nationally.
- To be responsible for people engagement on all social media platforms
- Promoting internal success for staff and business
- To provide advice and support to members of Wren, in planning, devising and delivering engagement activities.
- To plan, conduct, analyse and report the findings from evaluation of engagement activities.
- To carry out administrative tasks associated with this work
- To conduct anonymous surveys, analyse data and report to senior management
- Manage recruitment events with recruitment team
- Promoting employee of the month and sharing success on all social media platforms
- Implementing new incentives and managing consistently each month

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document

**What Wren Offer**:

- Free access to our state of the art on-site gym, open 24/7
- Enjoy subsidised meals in our two restaurants
- Free on-site parking
- Customer Service Employee of the Month awards
- Refer a Friend Scheme
- Free refreshments brought directly to your desk
- Free annual eye tests and a contribution to new glasses
- Free uniform included that you can claim under the HMRC allowance
- Subsidised bus service options from Hull, Grimbsy and Scunthorpe

**About You**:
**Desired Skills and Experience**:

- A demonstrable track record in successfully planning, implementing and evaluating engagement activities
- Excellent project management skills
- Demonstrable experience of high-quality communication to variety of stakeholders
- Experience in the use of social media
- Both oral and written communication in a variety of contexts
- Ability to plan and prioritise own workload and work to agreed deadlines
- Demonstration of taking full responsibility and accountability for tasks while making effective use of available resources, information and feedback to improve efficiency, productivity and overall performance
- Driving licence

**About The Company**: Wren Kitchensare not only passionate about kitchens, but we are also passionate aboutour people We have achieved incredible milestones over the years;opening over 100 showrooms, launching in the USA, and winning multipleawards including the UK’s Number 1 place to work

This is thanks to our team, the Wren family, who have inspired us topush limits and make a difference. With our exponential growth, we arelooking for incredible individuals to join us and continue our successstory