Customer Solutions Assistant
2 weeks ago
The Customer Solutions Assistant will be responsible for providing customer focused support to the Customer Solutions Team.
The Customer Solutions Assistant will be responsible to the Principle Customer Solutions Officer for achieving agreed performance outcomes and standards.
The Customer Solutions Assistant will be expected to be committed to the council’s “Core Principles and Key Aims’ and must demonstrate this commitment in the way they carry out their duties and responsibilities.
- To provide support to Customer Solutions officers in delivering an effective complaints and members enquiry service to tenants and Members
- To provide support to the Customer Solutions team as required
- To log and monitor complaints and members’ enquiries for Homes and Neighbourhoods under the Corporate Complaints Procedure.
Rate: £16.19 Umbrella
**Job Types**: Full-time, Temporary contract
Contract length: 4 months
**Salary**: £16.19 per hour
Schedule:
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
- local authority: 1 year (preferred)
Work Location: One location
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