Corporate Customer Service Advisor

4 days ago

Bolton, United Kingdom NatWest Group Full time

**Alexander Mann Solutions are recruiting Corporate Customer Service Advisors to join our well-known financial client in Bolton.**
- We’ll look to you to deliver successful outcomes for your corporate and commercial customers by responding to their queries and understanding their needs
- You’ll be liaising with customers over the telephone to accurately collect information to solve their queries and provide a suitable outcome.
- You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis.
- Once you’ve completed your induction period and shown competence in the role you’ll have the opportunity to work from home after 4 months of joining the role. Until then, **the role will remain in office.**:

- On a hybrid schedule, you’ll still need to commit to a minimum of 6 days per month in the office so you can connect and learn with your colleagues.

**Your day-to-day will include**:

- Handling high volume inbound phone calls from corporate and commercial clients regarding credit and debit accounts
- Communicating clearly and effectively with the customer, understanding the customer’ needs and issues
- Resolving the customers queries and providing a suitable outcome within targets and SLA’s
- Being able to listen to the customer attentively and guide the customer through the next steps to resolving their issue or query.

**The skills you'll need**:
To excel in this role, you’ll have strong customer service abilities along with evidence of delivering excellent communication skills. You’ll work well in a fast-paced environment and have the ability to deliver to deadlines whilst handling a variety of queries.

**You’ll also demonstrate**:

- Excellent written and verbal communication skills
- Attention to detail
- Good organisational skills
- Ability to work with policies and adhering to regulations
- Previous telephony experience
- Technology awareness and retention of knowledge
- Team engagement both in the office and via zoom meetings

**What else you’ll need to know**:

- **Start date: January 2026 (Pre engagement vetting dependent)**:

- **Working hours: 35 hours per week Monday to Friday, 8 hour shifts between 8am and 5pm**:

- **Hourly rate - £14.29 per hour.**:

- **Weekly Pay**:

- **Office Location: Parklands, Bolton, BL6 4SD**:

- **6 month contract with the possibility of extension**

Pay: £14.29 per hour

Work Location: In person

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