Contact & Triage Officer

2 weeks ago


Leamington Spa, United Kingdom Age UK Coventry & Warwickshire Full time

**Hours of work**: 37 hours per week Monday-Friday

**Location**: AUKCW Leamington Office, 8 Clemens Street, Leamington Spa, CV31 2DL.

**Salary**: £24,730.13 (FTE based on 37 hours per week)

**About the role**:
An exciting opportunity has arisen to work within our friendly Contact & Triage (C&T) team. You will be one of 3 C&T officers, acting as first point of contact for Age UK Coventry and Warwickshire.

As a C&T officer you will be responsible for triaging and processing all incoming referrals & enquiries, as well as providing up to date information and signposting (on a wide range of topics) to older/vulnerable clients and their family/carers.

The postholder will also provide administrative support and be expected to work proactively and flexibly to maximise organisational effectiveness and efficiency.

**Staff Benefits Include**:

- Employee Assistance Programme
- Blue Light Discount Card
- Age UK Discount Portal
- Tickets for Good
- **Additional Information**_

**To Apply**:
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

**Interview date**: Wednesday 26/11/2025

**Job Types**: Full-time, Permanent

Pay: £24,730.13 per year

**Benefits**:

- Company pension

Work Location: In person



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