1st Line IT Support Analyst

1 week ago


Swanley, United Kingdom Edison Hill Search Full time

**1st Line IT Support / Service Desk Engineer
Dartford, Kent

**Salary**: £20,000 - £25,000 DOE**

Our client is an award-winning, privately owned IT MSP based in the Dartford Kent area.

They have an exciting opportunity for a motivated IT Support Technician to join their expanding team.

This is an excellent opportunity for someone wanting to join a successful, well-established company offering continued training, support and development.

**IT Support Role**:
As a 1st Line Support / Service Desk Technician, you will provide first-line technical support to end-users.

Client issues will vary but will relate to hardware, software and peripherals. The role will involve providing desk-top remote support to clients. Therefore you will need to build reputable relationships with clients, offering excellent levels of customerservice.

**IT Experience**:
Similar experience in a 1st Line IT Support role, ideally within a similar MSP

Your technical skills should include knowledge of Microsoft Windows 10 and Mac OS. Basic knowledge of user administration (Active Directory, AzureAD, Exchange, Office365). Good knowledge of Microsoft Office suite. Good understanding of workstation buildsand configuration.

**Person specification**

You must be able to work with a sense of urgency and be a Strong communicator with a clear and friendly telephone manner.

You should be able to multi-task and demonstrate a 'customer first’ approach

**Package**:
Basic Salary will depend on your previous experience but will be in the range of: £20,000 - £26,000 DOE

**Edison Hill is acting as an employment agency in relation to this vacancy. PLEASE ENSURE THAT THE JOB REFERENCE NUMBER APPEARS IN THE SUBJECT BOX.


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