Client Services Administrator

5 days ago

Trafford, United Kingdom Brand Imaging Solutions Full time

**Client Services Administrator**
BrandIMS is a highly acclaimed and well-established brand delivery agency that specialises in all areas of packaging production. With multiple sites around the globe, we continue to expand our partnerships with many of the world’s leading brand owners and printers through innovation and our unique approach to the design-to-print process. Our independent technology and industry-leading software tools have pushed us to the forefront of pre-press agencies.

We are seeking a Client Services Administrator to join our team at our Manchester site. In this role, you'll be responsible for a range of tasks that help ensure the efficient operation of the department.

**Responsibilities**
- Supporting the team in the delivery of packaging artwork and pre-press
- To assist in the process for all projects for the Client, including packaging artwork, artwork amends, repro, proofs and, all services provided by BIS
- Manage and maintain project and job status trackers.
- Communicate key milestones and critical path timelines where applicable to all key stakeholders.
- Escalate as appropriate any risks to critical path timelines.
- Collate ‘accurate’ briefs and submit to on-site studio
- Collate amend's and brief to on-site studio
- To ensure the overall requirements of the client are clearly understood, and that appropriate actions are taken to deliver the highest levels of service possible.
- Support the control and development of brand consistency and print feasibility on behalf of the Client, along with the BIS Print Technical Team and Operational Teams (Client Services and Production).
- To be responsible for getting approval of jobs from each relevant client department before releasing the fully approved files.
- Interacting with the Artwork Production and QC team

**Experience**
- Excellent organisational skills and logical approach.
- Attention to detail.
- Experienced in using Microsoft Office.
- Some experience/knowledge of Adobe products.
- Experience/Knowledge of working with FMCG brands.
- Proactive, self-starter; able to work independently/autonomously.
- A good listener and able to demonstrate strong empathy skills.
- Strong process orientation.

**What’s on offer**
- Free on-site parking
- 25 Holidays per year (plus Bank Holidays)
- Monday to Friday 9am - 5pm

Pay: From £12.21 per hour

Expected hours: 37.5 per week

**Benefits**:

- Free parking
- On-site parking

Work Location: In person

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