Customer Support Co-ordinator

3 days ago


Oxford, United Kingdom Talboys Utility Services (Oxford), (TUSO) Full time

We are currently recruiting for a Customer Support Co-ordinator to support our Planning department. We are a small and friendly planning team responsible for scheduling and booking all customer appointments to investigate and repair water leaks on customers supply pipes based in our lovely remote farm location in Horspath, Oxford.

We are looking for a strong communicator, flexible in your approach, and a good team player. No experience necessary, full training provided. This would be an ideal first job.

**Key activities include.**
- Receiving calls from customers and booking appointments on our in-house system
- Planning and scheduling of work for our field teams
- Co-ordinating traffic management plans and highway authority permits
- Following processes correctly and within required time frames
- Producing work packs/whereabouts for field teams

**Essential**
- A confident and clear communicator with the ability to remain calm under pressure
- Good attention to detail
- The ability to prioritise a busy workload
- Good organisational skills
- A flexible approach and willingness to adapt to changes of priorities

**Desirable skills**:

- Good working knowledge of Microsoft packages including Outlook, Excel and Word.
- Customer service skills
- Experience in co-ordinating field technicians/repair teams
- Experience within the water industry/utilities sector

In addition to this, we are looking for an individual who enjoys working within a small team, who is honest, reliable and hard working.

We are family run business that prides itself on delivering first class service to our domestic and commercial clients, so we are looking for someone that that has a passion to help us deliver this.

Please note: Due to rural location, own transport is required as there is a very limited bus service in the village. Immediate start available.

Pay: £22,500.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Work Location: In person

Application deadline: 24/09/2024
Reference ID: TALSEP24


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