Operations Administrator

**About us**

MAPS Solutions Europe Ltd is committed to offering a professional service to our clients.

Our work environment includes:

- Modern office setting
- Free parking
- Kitchen with break-out area - tea/coffee/milk etc provided
- Wellness program

**Operations Administrator, Stourport**

Full time Monday to Friday office-based administrator role.

Dealing with day-to-day national facility management and security operations, providing services to the financial and insolvency sector. As our cases are often sensitive and confidential, honesty and trustworthiness are essential. Due to access to confidential information, all employees are security screened during probationary period.

Excellent knowledge of MS Excel, Word & Outlook are essential for this role. Knowledge of SAGE advantageous but training will be provided.

As the company are compliant with ISO27001 and GDPR, the successful applicant must be thorough in their administration processes and have excellent attention to detail.

As the company offers a reactive/emergency service, there may be times when you will be required to work additional hours e.g., should a new case arise at short notice.

As you progress within the role, you will eventually become part of the ‘on-call’ rota for ‘out of hours’ cover which will include being available to take emergency calls some evenings and weekends on a regular basis.

Duties will include (but not be limited to):

- Receiving calls from clients & suppliers.
- Quoting clients for company services.
- Liaising with, managing and co-ordinating company suppliers.
- Setting up projects electronically & a hard copy, as required, and ensuring correct procedures are followed.
- Ensuring the data trail of ALL correspondence, company documentation is saved and communicated with the correct parties i.e., clients, suppliers & internally to colleagues.
- Responding to and resolving any issues arising from site tasks/projects.
- Maintain/manage/update company internal records to include spreadsheets & SAGE.
- Liaising with clients and suppliers both verbally and in writing in a professional manner.
- All communications with clients and suppliers must be confirmed in writing the same day as the communication.
- Ensuring all relevant documentation/correspondence is electronically filed in project folders.
- Chasing suppliers for task confirmation documentation and sending out reminders for tasks.

Skills required:

- Excellent knowledge of MS Word, Excel & Outlook
- Clear, positive phone manner
- Ability to Prioritise tasks
- Multitasking
- Excellent written and oral communication skills
- Problem solving with mínimal supervision
- Team working
- Negotiation skills
- Flexible/Adaptable
- Highly organised
- Works well under pressure
- Good all-round computer skills
- Ability to work on own initiative
- Excellent attention to detail

Please submit CV (Unsuccessful applicants’ CVs will be securely stored and securely destroyed within 28 days of being received).

In return for your commitment and support, the company offers:

- pleasant working offices and environment;
free onsite parking;
a company health plan including dental and eye care;
contributory pension scheme;
a discretionary bonus;
a day off on your birthday;
a Christmas Shopping day;
additional holiday between Christmas and New Year;
- Previous Applicants Need Not Apply_

**Salary**: £21,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person