Adobe Campaign Consultant

**BACKGROUND**

Due to an exciting period of growth we are currently seeking a confident Adobe Campaign Consultant to fill a permanent position. The role is based in London (Southwark area), our hybrid working policy offers a 50/50 split of working from home and the office.

**WHO ARE TAP CXM**

TAP CXM provides marketing consulting, implementation and ongoing support services that help organisations to increase their revenue, improve customer experience and reduce marketing costs. Day to day, we help our clients to exploit customer data and marketing technology through a blend of projects, on-site knowledge transfer and support.

**ROLE, KEY DUTIES AND RESPONSIBILITIES**

The Adobe Campaign Consultant will play a key role in helping clients implement, operate and run Adobe Campaign solutions. Sometimes building from scratch and often integrating it with their CRM system, and help set up programs and CRM capabilities.

The day-to-day responsibilities include:

- Building Campaigns and deliveries within the platform
- Manipulating data within the front end interface for use in CRM activities
- Educating clients on best practice use of Adobe Campaign
- Advising clients on how to use multiple elements of the platform
- Troubleshooting issues via hands on one-to-one deskside coaching sessions
- Producing documentation and training materials to support activity
- Using a consultative approach to help the client build confidence in the platform
- Understanding other marketing technology used by the client and finding the comparable methods by which functionality would be achieved within Adobe Campaign
- Championing the key elements of the platform that differentiate Adobe Campaign from other products
- Helping the client execute day to day activities by means of empowering them to find, debug and resolve issues themselves with assistance

We have clients across many industries including Consumer Electronics, Insurance, Financial Services, Publishing, Retail, Travel and more.

**THE IDEAL CANDIDATE**

We are primarily interested in bright and articulate self-starters who have experience delivering complex implementation projects in a client-facing environment. As such, we are less interested in your industry experience and more interested in your rounded technical understanding with the communication skills to back this up.

The following traits, skills and experience are sought:

- Previous experience delivering Adobe Campaign BAU or implementation projects
- A current certification in Adobe Campaign Classic
- A consultative approach to delivery of projects and development
- Experience of working directly with end clients and owning delivery of day to day projects
- Solid working knowledge of JavaScript, HTML, XML Web Services and database design
- Experience of technical support to clients and internal teams
- Analytical thinker, with strong problem solving skills
- Good communication skills; with ability to articulate ideas, problems and technical solutions in a way that non-technical people can understand
- Ability to build rapport with clients
- Enjoy working in a team, where you can listen, contribute ideas and constantly learn.

**WHAT WE CAN OFFER**
- A competitive base salary depending on experience.
- Profit-based company bonus scheme; If TAP is successful, we want to directly share this with the team that makes it happen.
- Fully funded private healthcare.
- 25 days holiday each year, plus bank holidays.
- Holiday buy and sell scheme.
- Company pension scheme.
- Hybrid and flexible working.
- We operate a number of other benefit schemes that include, cycle to work, childcare vouchers, online training and a travel card loan scheme.

**Job Types**: Full-time, Permanent

**Salary**: £45,000.00-£75,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in London, SE1 8HP