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French Customer Service

2 weeks ago

Hatfield, United Kingdom The Perfect Team Full time

I have been working with this client for 21 years and they are a well established business based in Hatfield, Herts. They are currently seeking a French speaking Customer Service person to manage their French and English speaking customer requirements.

The role responsibilities will include:

- Accepting order enquiries from customers or clients and responding with

follow up queries.
- Processing customer orders onto company systems.
- Responding to routine customer enquiries regarding products and services of

the organization.
- Handling and resolving customer complaints, obtaining and evaluating all

relevant data to handle complaints and enquiries.
- Preparing, generating, and distributing order acknowledgements and daily

reports to appropriate personnel.
- Dealing with customers directly electronically, or by

telephone and responding to the customer enquiries promptly and

will have good PC skills. As this role will involve mainly telephone contact with

customers, a confident telephone manner is essential along with an ability to develop

sales through commercial awareness. Use of the company system for enquiry and

data entry to support the customers’ needs will be required, and for which full training

will be given.