Hire Administrator

2 weeks ago

Oldbury, United Kingdom Travis Perkins Full time

We’re looking for a** Hire Administrator** to join our **Hire Operations Team in Oldbury**. Join a fantastic, friendly team, deliver outstanding customer service, and make a big impact in a key part of our business.

**What will I be doing?**

As a Hire Administrator in our busy Tool Hire Contact Centre, you’ll provide top-notch customer service to both account and cash customers, as well as support branches across our network. You’ll also build strong relationships with our approved suppliers to meet our service level commitments.
- Review the Hire Fleet Dashboards to identify key actions, managing assets as needed to support high-priority branches. Ensure hire targets and utilisation goals are met.
- Actively move assets to maintain a smooth flow of hire equipment nationwide, focusing on cost-efficient transport.
- Lead fortnightly Regional Stock calls, updating cluster leads and Hire Operations Managers on asset movement plans to boost utilisation and sales revenue.
- Plan and forecast for busy and seasonal periods, ensuring branches can meet customer demands. Use data to allocate seasonal assets effectively and maximise revenue.
- Keep asset safety and compliance records up to date, ensuring defects are reported and communicated to relevant parties, such as local authorities, to meet legal requirements.
- Work with the wider Hire network and colleagues to deliver fleet management priorities, including attending Hire Manager meetings and weekly virtual stock meetings.
- Produce daily and weekly reports, such as General Stock, Fleet Optimisation, Tools on Hire, Untested, and Repair Status Reports.
- Handle branch requests for Non-Mech spending, tracking the regional budget and ensuring spending stays within targets. Generate monthly budget reports in collaboration with the finance team

**Does this sound like you?**
- Positive, resilient, and motivated to deliver great results in a fast-paced environment.
- Passionate about customer service, with the ability to see things from the customer’s perspective.
- Calm and composed when handling high call volumes.

**What’s In It for You?**

You’ll receive some of the best training and development in the industry. Our internal progression programme ensures plenty of opportunities to learn, grow, and build your career within the Travis Perkins Group.
- Competitive, performance-related bonus.
- Save-as-you-earn and buy-as-you-earn schemes.
- Contributory pension scheme.
- Discounts across our Group businesses, including 20% off at ToolStation and special discounts across our Trade Merchanting businesses.

At Travis Perkins, we combine the values of a family-run business with the ambition of a forward-thinking company. We’re proud to be one of the UK’s Top Employers every year since 2010.

You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company. We pride ourselves on being a great place to work that's why we have been voted one of the UK’s Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 5 leading businesses. We operate out of more than 1400 outlets nationwide and have over 20,000 colleagues.

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.

You be you, it makes us, us.
- #TP/BC/1_

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