Customer Service Advisor

4 days ago


Ferndown, United Kingdom Bond Williams Full time

Customer Service Advisor - Ferndown - Competitive Salary + Bonus Our client, a family-owned business based in Ferndown, are currently looking to recruit a Customer Service Advisor to join their growing team. You will be exceeding customer expectations and providing the highest level of service at all times. **Duties**: - Ensure customers ordered are completed in a timely manner. - To answer customer telephone calls promptly and professionally and to accurately process all orders including customer orders via prescription, cash sales, product sample orders and Territory Manager orders. - To maintain excellent product knowledge and to answer all enquiries regarding products. - To resolve any customer queries regarding delivery. - Regularly review the status of courier deliveries and proactively communicate with customers to advise delivery times and resolve any delivery issues to the customer's satisfaction. - Ensuring new patients are contacted a week after delivery to confirm ongoing ordering pattern. - Maximise the number of existing customers who continue to use our service by identifying customers who do not use our service regularly. - Ensure complaints relating to all areas of customer service are dealt with efficiently and effectively ensuring total customer satisfaction. Experience Required: - Previous experience working as a Customer Service Advisor - Friendly personality with a "can-do" attitude - The ability to work as part of a small team with limited direct supervision. - The ability to handle queries professionally and efficiently with sensitivity - The ability to deliver a high-quality service - Conscientious and able to act proactively **Benefits**: - Competitive Salary - 23 days holiday plus 1 extra day for every year of service + bank holidays - Yearly bonus - Life Assurance - 5% Pension Plan Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency



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