Motorcycle Damage Assessor
2 weeks ago
£28,000 - £38,000 basic + overtime + performance bonus, OTE £48,000
- Monday - Friday 08:00 am - 16:30 pm (1hour for lunch) flexible hours
- Location: Egham, Surrey
**Job Role**
Your primary role is to produce accurate motorcycle damage estimates for both your customers and colleagues. Our vehicle damage assessors covers every type of motorcycle there is from Ducati’s, Harley Davidson, Suzukis, Hondas and many more. You may be a specialist in one or have experience in many, we will be able to define a role for you.
**Key Responsibilities**
- Establish and agree with a customer the circumstances for and damage related to their claim.
- Identify the parts requiring repair or replacement along with their cost and availability through our database system.
- Make early identification of ‘total losses’, where costs would exceed the given repair threshold.
- Identify where it is appropriate to have safety critical components such as frames, forks, wheels, etc. measured or tested.
- Carry out a visual appraisal of the vehicle’s pre-accident service condition and inform the customer.
- Develop and maintain working relationships with insurer engineers to expedite our desired repair outcomes.
- Maintain working relationships with others teams involved in the repair process in order to aid the smooth progress of repairs through the business.
- Liaise with the specialist repair and paint team regarding the viability and cost to repair rather than replace components
**Indicative time allocations**
- 30% Vehicle inspection
- 30% Customer/client liaison
- 30% Compilation of repair estimate
- 5% Internal liaison
- 5% Administration & training
**Experience/Qualifications/Skills**
- Technician experience 2 - 5 years
- A working knowledge of the function and workings of a motorcycle.
- Strong communication skills, including the ability to liaise effectively with internal and external customers at all levels.
- Ability to work methodically and logically
- Good written and verbal communication skills
**About 4th Dimension Innovation Ltd & Companies**
4th Dimension Innovation Ltd offers an end-to-end first and third party motorcycle claims handling business. Our services include customer calls, logistics, motorcycle repair, engineering and much more. We offer a huge range of insurance and assistance services to insurers and brokers as well as working directly with individual owners and riders and in association with leading motorcycle manufacturers. Other businesses within our group include a litigation company and Honda motorcycle retail site.
4th Dimension is committed to personal growth and development and we are proud to offer hybrid working in all areas of our business. Our culture is one of inclusion and innovation, where we hope everyone has the opportunity to excel.
**Benefits**
- Annual Leave 21 days Plus Bank Holidays (Increasing up to 26 with length of service)
- Hybrid & Flexible working
- Buy back holiday scheme
- Team and company social events
- Wellbeing programs
- Involvement in local community projects
- Employee Assistance Programme
We are authorised and regulated by the Financial Conduct Authority
**Salary**: £28,000.00-£48,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Egham: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Motor Vehicle Service Advisors: 3 years (required)
- motorcycle technician: 2 years (required)
Work Location: One location
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