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Customer Service Representative

2 weeks ago

Aylesbury, United Kingdom CPI SELECTION Full time

Job Title: Customer Service Representative

Location, Aylesbury, HP21 - Onsite parking, next to Aylesbury Station - HYBRID WORKING

**1 x day in the office - the rest from home once training has completed**

**Salary**: £20,500 - £21,000 per annum depending on experience

9-5pm - 10am-6pm Monday - Friday

1 Saturday in 3 weeks 9am-1pm PLUS a free day off that week

The Business:
Our client administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.

The Role

To respond appropriately to all customer enquiries

Main Responsibilities & Duties:

- Answer all Customer and Claims incoming calls efficiently, professionally and at all times
- Outbound calling including; breeders, requesting information for claims
- Discussing with customers policy cancellations, Claims decisions, payment collection
- Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
- Deal and attempt to resolve customer complaint

Key Skills & Attributes:

- Effective questioning and listening skills.
- Good organisational and interpersonal skills.
- Ability to work under pressure and to tight deadlines.
- Computer literate (MS Office) with keyboard skills.
- Precise comprehension and ability to communicate clearly in both verbal and written form.
- Ability to work to agreed performance targets.
- Ability to work independently and as part of a tea