Works Scheduler

5 days ago

Poole, United Kingdom Sovereign Housing Association Full time

Sovereign are a leading housing association, driven by our social purpose where our residents are at the heart of everything we do - more homes, better places, excellent services. Providing an efficient ‘right first time' repairs and maintenance servicesto our properties is our key focus.

We currently have a great opportunity for a Works Planner/Scheduler to join our busy Property Services Team based out of our lovely BRAND NEW Thatcham office or our Dorset offices in Blandford or Poole.

**The role**

You'll contribute to the efficient running of Sovereign Property Services by supporting the works scheduling administrative process ensuring that maximum standards of customer service are delivered.

You'll provide a first point of contact for scheduling enquiries. Liaise directly with all internal and external customers to solve problems using standard procedures in a timely, efficient and effective manner, ensuring customers receive a friendly andprofessional response and are kept informed of progress made.

**What you'll need**
- Solid experience in administration within a busy customer focused role
- Good understanding of building maintenance terminology
- Experience of using a number of different computer systems
- Ability to manage your own work load
- Strong customer service focus
- Confident telephone manner

**What you'll receive from us**:

- £450 yearly flexible benefit pot to use against benefits of your choice
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- Generous pension scheme matched up to 12%, life cover at 4x your salary
- Flexible working - we're committed to giving people flexibility as widely as possible
- Recognition scheme
- Wellbeing discounts including discounted shopping & cycling scheme

If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you.

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