Quality Assurance Officer

**Location**:
**£14.55**:
**Hourly Rate**:
**£250**:
**Joining Bonus**:
**Job Type**:
**Full-time**:
**Role**:
**Permanent**:
**Hours**:
**39 hrs pw**:
**Annual Leave**:
**5.6 weeks Pro Rata**:

- Closing Date: Thursday 28th August 2025

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Are you passionate about delivering high-quality care and ensuring the well-being of clients? We are seeking a dedicated and compassionate individual to join our Bangor/Newtownards team as a Quality Assurance Officer. Covering the surrounding areas, you will report to our Optimum Care office in Newtownards. This job role forms an integral and important part of our Quality and Governance Monitoring, ensuring that the standards we set are upheld and reflected in our client’s experience.

**The Role**:
We are looking for someone who:

- Is driven and is passionate about the care that vulnerable people receive in their own homes.
- Is proactive and can prioritise effectively, working on their own initiative and problem solving.
- Excels in communicating in verbal, written and electronic formats.
- Is positive, friendly and professional.
- Is flexible with regard to working hours.
- Can self-manage their time and workload to assure targets are reached.
- Will effectively promote and instil the values of the Company within the team you are a part of leading and ensure confidentiality within all aspects of work.

**The main duties of this role are**:

- Ensuring a high standard of service is being delivered and all statutory requirements are met.
- Reporting any client care issues in relation to health and safety and assist with resolution.
- Providing care to clients when required.
- Training and development of staff, including supporting new staff in the successful completion of their probationary period and encouraging career development within the Company.
- Liaising with clients and families and attending client reviews as required.
- Monitoring the required standard of care being delivered in the community.
- Rotational on-call duty when the office is closed (including bank holidays).
- Completion of records to the required standard.
- Office cover when required.
- Attend weekly update meetings with the Co-Ordinator.
- Comply with company policies and procedures and legislative guidelines.
- Maintain NISCC registration.

The Job Description is not meant to be definite but is an outline of the post as it is currently perceived. We reserve the right to amend this document at any time according to business need.

The Company is committed to providing the highest possible quality of service and employees are expected to treat those with whom they come into contact in a caring, courteous and respectful manner at all times

**Essential Criteria**
- Minimum of 1 year of domiciliary care experience.
- Enhanced Access NI clearance.
- Full driver’s license and access to a car and car insurance in connection with business.
- Mobile phone.
- Applicants must live within a 10 mile radius of Head Office due to the on call nature of this role.
- NISCC registered.
- Availability between the hours of business (7am - 11pm approx.).

**Desirable Criteria**
- NVQ Level 2 in Care.
- Supervisory Experience.
- ICT Experience.

**Your Benefits**:

- ** £250 Joining Bonus** - paid after 3 months in your role
- Excellent pay rate**:£14.55 per hour**:

- Generous weekday and weekend On-Call Rate
- Enhanced Bank Holiday Rate
- Mileage allowance**:30p per mile**:

- Permanent Contract **(no zero-hours)**:

- ** Free** tunic supplied
- Company Pension
- Access to our **Employee Mental Health Support** Line
- ** Paid** and ongoing **comprehensive training**:

- Further **education opportunities**:

- ** A mobile phone** will be provided for work purposes
- ** Career progression opportunities**:

- ** Support** from Management
- ** Working with one of the largest and most successful Domiciliary Care companies in Northern Ireland**

**About Optimum Care**

Optimum Care is a leading Home Care provider in Northern Ireland. We’ve been providing care for our clients since 1993. Our clients are at the heart of everything we do. We take pride in all our carers as they are the backbone of our services. We invest heavily in our training with our in-house team having thorough experience in community care and nursing.
- T:028 9180 1198

We look forward to welcoming a new member to our dedicated team

**_ Optimum Care is an Equal Opportunities Employer._**

**_ The Company operates a No Smoking Policy_**

**Please Note**: Applicants within the last 6 months need not reapply.
- A satisfactory Enhanced Access NI check will be required for this post The Optimum Care Group of companies, as per the Access NI Code of Practice, has a policy on the secure handling, use, storage and retention of disclosure information. Copies of these documents along with the Access NI Code of Practice are available upon request by contacting the HR Department. If successful please be aware that w