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Secretarial Team Supervisor

2 weeks ago

Cheltenham, United Kingdom Barnett Waddingham Full time

Overview:
With over 1500 across 9 UK offices, we are proud to be a leading independent UK consultancy at the forefront of risk, pensions, investment and insurance. Each individual delivers on our shared values and our commitment to ensuring the highest levels of trust, integrity and quality. We aim to continue our growth by recruiting talented and committed individuals with the desire to learn and develop. We strive to employ colleagues who share our values and can bring special skills - enhancing the service that we provide to our clients.

The role of the
** Secretary Team Leader / Secretarial Team Supervisor (STS)** is responsible for delivering both core business secretarial services and line management of the local office Secretaries team; supervising workflow and supporting team members with development needs. Reporting directly to the Regional Office Manager (ROM), the STS supports and ensures the smooth and efficient running of the secretarial activities within their nominated office. This includes the central secretarial service system (TickIT), document management and mailroom, to help manage, maintain and improve firm wide business services activities. The STS also has a responsibility to help deliver the internal brand/culture and kindle positive conduct and approach within the team.

Additionally they will work closely with their ROM to identify and pursue new business leads, support and implement new strategies and processes to meet the objectives of the business.

**Responsibilities**:

- To be the first point of contact for secretarial team enquiries; coordinating the team’s workflow, as appropriate, and re-directing/escalating any issues to the ROM to ensure a seamless secretarial support service is provided to the business.
- Delivery of secretarial duties including, dedicated support where required, formatting and preparation of business documents, audio typing and minute taking as necessary and covering routine duties of post, scanning and document management services.
- To assist the ROM in recruitment, retention, motivation and development of the secretarial team resource to ensure a high level of excellence is provided to support the business areas. To share and encourage best practice and to ensure professional and cohesive secretarial standards are delivered to meet the wider business needs.
- To ensure the localised secretarial support and central operations’ business management system standards are communicated to the team. In addition, to ensure this is regularly monitored and to ensure they are adhered to, helping with accreditation retention of our ISO 27001/9001.
- To support the ROM in the implementation of strategies and policies to meet the aims of the business.
- To work with the ROM (who in turn is working with the Operations Manager) in the preparation of the central operational annual business plans and budget forecasts relating to secretarial support budgets.
- To work with the ROM (who in turn is working with the Operations Manager) in the preparation of the quarterly reports to Management Board and Partners on office and secretarial support activity.
- To work with the Secretarial team to deliver the central services provision, such as secretarial Tick-IT requests, dedicated secretarial services, document management, mail room and front of house.
- To offer shadow cover for Secretarial Team Supervisors in other offices.

The above is intended to describe the general nature and responsibilities of the role and is not intended to be an exhaustive list of all duties or responsibilities of employees in this role.

Qualifications:
**Experience/Qualifications**:

- Experience in a similar role with the ability to deliver advanced secretarial services
- Previous supervisory background is essential
- Ability to demonstrate successful working relationships within a team
- Confident in ability to make supervisory decisions
- Professional approach in all forms communication (written and oral)
- Ability in the use of information technology e.g. inhouse systems
- Professional services industry knowledge is desirable and an advantage
- Maths and English GCSE standard (or equivalent) is desirable

What's in it for you?:
**Core & Flexible Benefits**:

- Competitive discretionary annual bonus
- Core benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading
- A generous pension scheme where we contribute 8% of your salary from day one of your employment
- Employee Assistance Programme to support you and your family through any concerns or challenges you may experience
- A comprehensive range of voluntary benefits to suit your life stage and lifestyle including a tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, gym membership, travel insurance and a broad ra