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Customer Service Advisor
2 weeks ago
**Salary**: £20,900 - £24,800
Location: Hybrid, Cambridge
Contract: Permanent, Full-time
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
**About the role**
You will be investigating and interrogating in-house systems, providing first-line technical support to customers using our websites and liaising with teams across the organisation to ensure requests are fulfilled, strictly adhering to fixed SLAs.
If you're enthusiastic, friendly, passionate about customer service and wish to be part of a team where potential inspires progress, we want to hear from you If you don't want to miss out, please take a look at the job description attached at the end of the advert.
**A bit about you**
Do you have excellent written and verbal communication skills, with a high-level of English? If you are empathetic and have a customer-focused approach, this is the role for you.
As a Customer Service Advisor, you'll also need to be:
- Meticulous in your approach to fulfilling tasks.
- Able to manage a workload of varying tasks all of which have immovable SLAs.
- Creative in your approach to problems; able to find solutions to problems that we may never have encountered before.
- Able to cope under pressure. Like many customer-service roles, it can get really busy at times, and you'll need to make sure the level of service you offer remains excellent at all times.
Experience working in a customer-service environment/helpdesk would be an advantage but finding someone with the right mind-set and skills is more important. The ability to speak and write a second (non-English) language would also be helpful but is not required.
**Rewards and benefits**
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- Group personal pension scheme
- Discretionary annual bonus
- Life assurance up to 4 x annual salary
- Private medical and Permanent Health Insurance
- Green travel schemes
- 28 days annual leave plus bank holidays
We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.
- Please note, Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements._
**Why join us**
- Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. _
- Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet. _
- #LI-AA1_
